Posted May 7, 2026
Expanding our merchant network and caring for our existing businesses are very important to us. Therefore, we are looking for a Merchant Opening Territory lead passionate about driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Regional Lead, you will oversee the deployment of merchant products and effectively lead a merchant opening team within a specified zone. Your day-to-day activities will involve detailed planning, rigorous coordination, and the implementation of best practices in merchant onboarding and support. In this role, you'll;
Supervise a team of field-based merchant openers. - Support the merchant strategy in specific locations in The Gambia and ensure activities align with quarterly objectives to grow our operations. - Train, manage, and assist merchant openers daily. - Follow up on individual performance and assist with the preparation of team reports. - Assist with the onboarding of specific big partners. - Do a follow-up on all the inbound from the support team in a specific location. - Provide feedback from existing merchants or prospects about their needs, problems, or technical issues encountered in the field with the merchant product. - Assist and provide feedback from daily openings and BTL activities in specific locations. ## Key details
Location: This is a field role. You will be based in Kotu and may travel to other field locations across the country as needed. - Work authorization in The Gambia. - This is a permanent position. - Our salaries are competitive and calculated using a transparent formula. - We offer generous health insurance for yourself and your dependents. - We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work. - We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment. - Airtime reimbursement. - Free food and a beautiful office space. ##
3+ years of relevant work experience specifically managing a network in Gambia, including at least 1 year managing field-based teams (+50 persons). - Fluent in English. - Good knowledge of local languages is a must. - Must have worked and overseen merchant network activities inGambia. ## You might be a good fit if you
Communicate effectively and often, both in writing and in person, to the point of over-communication. - Are detail-oriented and strive for excellence in everything you do. - Are a self-starter and proactive about achieving ambitious targets. - Enjoy owning projects - you're autonomous yet know when to escalate problems. - Have built and led strong teams in achieving key results. - Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. - Willing to go the distance to get something done. - Adjust quickly to changing priorities and conditions. - Think about culture and process from the user's perspective. - Are tech-savvy: comfortable navigating Excel and onboarding to new tools. ## Our team
We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. - We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. - We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. - We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. - We are onY Combinator's top companies by revenue. ## How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer.
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