API Support Analyst

A collaborative and innovative work environment. - Opportunities for professional growth and skill development. - Competitive compensation and benefits package. You will be joining BEFISC as a Tech Support Specialist to handle client queries effectively and minimize escalation rates. Your responsibilities will include:

Responding promptly to client inquiries, ensuring high-quality service and resolution of issues. - Troubleshooting and resolving technical problems related to APIs and other system integrations. - Collaborating with cross-functional teams to escalate and resolve complex client issues as needed. - Documenting client interactions and maintaining an accurate record of issue resolutions. - Proactively identifying areas for improvement in support processes to reduce escalation rates. - Educating clients on best practices and assisting them in optimizing their use of the companys solutions. Qualifications required for this role:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Proven experience in a client-facing tech support role, preferably handling API-related queries. - Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting. - Excellent problem-solving skills and the ability to explain technical concepts in layman's terms. - Exceptional verbal and written communication skills. - Ability to work collaboratively with teams and adapt to a fast-paced environment. Preferred Skills:

Experience with customer service tools and platforms. - Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage. - Basic coding or scripting knowledge (e.g., Python) is beneficial. At BEFISC, you can expect:

A collaborative and innovative work environment. - Opportunities for professional growth and skill development. - Competitive compensation and benefits package.