Sr. Software Engineer (Consumer Service)

ABOUT THE POSITION Although we're an apparel and footwear-focused company, technology is central to everything we do. Columbia Sportswear's Digital Technology (CDT) group enables an IT infrastructure and applications across four global brands, a global supply chain, and 500+ geographically dispersed stores. These teams support in-store, mobile, and data platforms to enhance customer interface and service in an ever-evolving industry. The Software Engineer designs, develops, tests, deploys, monitors, and supports software solutions. This role ensures quality, security, privacy, reliability, availability, maintainability, performance, compatibility and integrations of solutions throughout. This person advances the team's technical foundation to deliver modern, simple, and secure solutions, and lift engineering skills within the squad. The role adopts DevOps practices to improve efficiency and confidence of software delivery. This role partners with Architects, Product Managers, and Agile Leaders to implement and refine technical architectural designs in alignment with enterprise standards, and to deliver software in an agile way with continuous improvement in mind. Scope of delivery and sphere of influence is for a single squad. Partners with peer squads in same domain or capability area to ensure solid design and seamless integration. Level of complexity of autonomous work: Medium Experience level: Senior HOW YOU'LL MAKE A DIFFERENCE Development: Design & Implementation: Responsible for design, development, testing, deployment, maintenance, monitoring, and support of a platform or application. Maintain thoughtful application design. Build subject matter expertise in the business area. Quality & Performance: Establish and manage quality standards. Leverage automation where possible. Ensure application performance, uptime, and scale. Practice in peer code reviews. Troubleshoot and fix bugs, security risks, bottlenecks, etc. Improve software development lifecycle. Create and maintain support playbooks. Observability: Monitor and observe health, availability, and performance of software in production to provide appropriate application support. Diagnose performance issues found in monitoring. Identify and implement new monitoring and proactive alerting mechanisms to inform the squad of issues before problems reach consumers/stakeholders. Technical Advancement: Employ DevOps practices to advance the technical foundation of solutions. Stay current on technology landscape. Ensures that solutions stay modern, simple, and secure. Innovation: Explore new technologies and ways of software delivery. Create proof of concepts to experiment new ideas. Inform recommendations based on learnings from POCs. Product Backlog & Roadmap Input: Contribute to and help refine the team's backlog. Apply knowledge to partner with teammates and the Product Owner to break down work into reasonable sizes that can be accomplished in a single iteration. Ensure stories have clear understood value and defined acceptance criteria. Help inform delivery estimates (story points), prioritization, identify dependencies, and influence the product roadmap. Generate stories for backlog to address performance, non-functional requirements, tech debt, modernization, simplification, etc. Agile Delivery: Participate in agile ceremonies, including daily stand-up, backlog refinement, planning, review/demo, and retrospectives. Help drive collaboration within the team through practices such as pair programming. Actively seek ways to drive continuous improvement within team. Architecture & Design: Seeks to understand application architecture for the squad's broader area of responsibility, including partner teams. Starts to partner with Solution Architects to understand, define, and adopt enterprise patterns and technology goals. Implement reference architectures with tool selection and implementation to deliver cost effective solutions that drive the right business value. Mentoring/Team Development: Mentor junior and intermediate individuals in the squad on technical delivery. Work to build technical skills in teammates through direction, example, and by creating opportunities for others to learn. YOU ARE Able to communicate effectively, build positive working relationships, and influence outcomes in a cross-functional, matrixed organization A proactive driver of continuous improvement opportunities across business processes and system solutions A curious, adaptable learner who embraces change and uses experimentation to discover effective solutions. Customer experience focused, consistently balancing user needs, stakeholder priorities, and technical considerations to deliver high quality outcomes. A collaborative teammate, proactively sharing knowledge, mentoring others, and engaging stakeholders to align teams and move work forward. YOU HAVE Bachelor's degree in Computer Science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields. 5 – 8 years of professional experience 3+ years of experience working with Salesforce core ecosystem components, including Service Cloud and Order Management/Servicing. 3+ years of experience developing, unit testing, deploying, and troubleshooting Apex code. Strong experience integrating with REST APIs. Experience with Conversational AI platforms like AgentForce, [24]7.ai, Kore.ai, or Amazon Lex is preferred. Proficient in automating build and deployment processes using CI/CD pipelines and implementing Continuous Delivery best practices. Experience with Agile frameworks such as Scrum or Kanban, including applying principles to deliver high-quality software in iterative cycles. Experience participating in on-call support rotations, using operational insights to drive improvements in application design, monitoring, and resiliency to minimize future support burden. Demonstrated ability to communicate complex technical concepts clearly and effectively—both in writing and verbally—to a wide range of audiences. #LI-SA1 #Hybrid This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Columbia is different. As a global apparel and footwear company with over 80 years of being ourselves and not apologizing for it, we've seen a lot and done a lot. But our motto remains: "It's perfect. now make it better." Learn more about how you can help us shape the next 80 years here.