Senior Manager, Animal Relocation - Operations and Fleet

Summary: In this high-impact role, the Senior Manager, Animal Relocation – Operations and Fleet will collaborate and build strong relationships with Procurement, Facilities, Fleet, and key internal and external vendors and stakeholders to provide strategic oversight of the Animal Relocation fleet. This position is responsible for the proactive lifecycle management of all vehicles, ensuring they are meticulously maintained, tracked, stocked and meet the highest standards of safety and performance. Who We Are The ASPCA's Animal Relocation department is tasked with providing effective, lifesaving animal relocation and transport. Using the theories of supply and demand, relocation saves lives by transporting animals from under-resourced shelters in areas of oversupply where the chance of adoption is slim, to shelters where the chances of adoption are greater. What You'll Do A critical priority of this role is ensuring the continuous availability and operational readiness of the fleet to facilitate the seamless, nationwide humane transport of animals. The Senior Manager will execute comprehensive asset and inventory management, overseeing appropriate equipment selection, procurement, and optimal stocking levels across all six waystations/storage facilities and the Irving Park Warehouse. This is a vital role for a resourceful leader to directly advance our mission by safeguarding the continuity of our transport operations and ensuring the welfare of every animal in our care. The Senior Manager, Animal Relocation – Operations and Fleet reports directly to the Director, Relocation – Logistics and has 1 direct report. Where and When You'll Work This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the Northeast, Midwest or South regions of the United States, to support in-person operational needs. While remote, this person must be available to work with staff across the country, with a majority of the work taking place in the Eastern and Central time zones. The work schedule includes frequent early mornings in the Eastern time zone, late evenings, some weekends and holidays. Ability and willingness to travel up to 30% annually, as needed. What You'll Get Compensation The target hiring range is based on where the employee works, which for remote roles is the employee's primary location of residence, and its respective cost of labor. You can view which zone applies to you based on your location (aspca.app.box.com/v/aspcazonetable). For questions regarding locations not on the list, please send an email to Careers@aspca.org for more information. Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, remote roles location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future. Zone 1: $76,000 - $80,000 annually Zone 2: $84,000 - $89,000 annually Zone 3: $92,000 - $97,000 annually Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. For more information on our benefits offerings, visit our website. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: Operations, Planning & Outreach Oversight of Fleet Management to ensure fleet compliance and safety by monitoring regulatory and ASPCA standards, supporting the team and the movement of animals by implementing preventative maintenance to ensure continuous vehicle availability. Participate in professional development (PD) to continually improve vehicle management skills and to stay current with evolving best practices and technology. Maintain positive relationships and establish efficient methods of communication with relevant vendors and internal stakeholders Build and maintain robust database of trusted vendors nationwide to support expedient and high-quality repairs and maintenance of relocation vehicles. Work closely with ASPCA Fleet Manager and Logistics team to ensure that all licenses, registrations, passes, and equipment are maintained and properly placed within the designated vehicle or facility. Lead the process for purchasing, tracking and proper maintenance of program assets and supplies including ordering and implementing updated technology for the relocation team. Ensure the fleet systems for safety, including temperature alarms, remote monitoring devices and tracking databases are functional, inspected, updated and appropriately monitored. Lead end-to-end inventory management across a fleet of 23+ vehicles and 11 facilities Support the Flight Manager in optimizing animal relocation processes and resolving logistical challenges related to crate inventory, procurement, and vendor relations. Serve as main contact person for vehicle monitoring and updating; stay abreast of vehicle developments to inform decisions regarding the most appropriate conveyance for Animal Relocation. Partner with the VP, Directors, and Senior Managers in the development, monitoring and implementation of Standard Operating Procedures, training materials, standards and infrastructure for the operation of the Relocation team. Review and process vehicle incident reports Review and provide oversight and reports as related to grants management, vehicle expense reports and vendor management. Support the VP, Directors and Department's work with internal and external committees and groups to advance the work of animal welfare and the ASPCA and to create and implement action plans. People Management and Support Support direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations and ongoing check-in conversations with each team member on a cadence that's appropriate for their role. Model and provide an environment that supports and expects productive engagement and communication with each other, internal and external partners and stakeholders. Lead with care and concern for the safety and well-being of self, animals and others, especially during stressful situations. Transport Management Learn and demonstrate proficiency in driver travel, scheduling and route planning systems to provide support for logistics and driver teams while they are on the road, even after normal working hours, in the event of an issue or problem, such as inclement weather conditions. Ensure driving team adheres to safety and emergency protocols, for the safe and humane transport of animals with consideration of best practices, including internal, municipal/city, state and federal regulations, laws and guidelines. Coordinate to help oversee all routine and emergency fleet maintenance and repairs, and to ensure safe animal transport for long and short trips to destination locations. Develop and maintain a solid knowledge of safety requirements for animal transport and handling by ground and air. Establish a suite of emergency response protocols and driver training for animal relocation, coordinating with Directors and Senior Managers to maintain and advance rigorous safety and welfare compliance. Ensure all documentation is complete, records are properly maintained, and systems are continuously updated. Responsible for knowledge and implementation of safety standards to prevent accidents and injuries, comply with OSHA regulations and meet legal requirements. Periodically accompany or meet program drivers on assignment in the field to provide evaluation, coaching and training regarding individual and program standards and processes related to fleet and vehicle management. Qualifications Demonstrated ability to use inventory systems knowledge of asset management, compliance with regulations, vehicle maintenance, repairs and fleet management. Proven history of building and maintaining positive and productive relationships with internal and external stakeholders; building collaborative relationships and working well in a team setting, as well as function independently as needed, to complete projects. Strong interpersonal, organizational, written and oral communication Strong time management skills with the ability to prioritize multiple projects and be responsive to requests. Strong attention to detail Demonstrated ability to teach and coach; experience with conflict resolution. Ability to quickly, calmly, and efficiently adjust to changes in direction and re-prioritize work. Comfort and experience with learning new technology on a regular basis, required Proficiency with technology, including Microsoft Office (e.g. Outlook, Excel, Word), required; experience with Airtable, Excel, or a similar database program, required; proficiency with Airtable strongly preferred Ability to exemplify ASPCA's core values and behavioral competencies Fear Free® certified, or within 60 days of employment Education & Work Experience Bachelor's degree or equivalent experience required 6 years overall professional experience required 2 years' professional experience in vehicle management and maintenance required; experience in fleet management strongly preferred Experience managing staff required Experience working within the field of animal welfare preferred; experience with companion animal relocation strongly preferred Experience working hands-on with animals that were not animals you owned in the following settings are a plus: experience in animal transport or relocation, veterinary hands-on animal care, animal control or as an animal shelter staff member Experience with asset tracking and inventory control strongly preferred Experience with a cloud-based Fleet Management System (FMS), such as Fleetio, which is designed to centralize and automate the lifecycle of vehicles and equipment, strongly preferred Travel and Driving Requirements Able and willing to drive approximately 650 miles over the course of a day Able to push, pull and lift equipment and crates up to 50 pounds Able to provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history Able to obtain and provide a Department of Transportation Medical Certificate Willing and able to provide all documentation necessary to complete a Driver Qualification File pursuant to DOT and FMCSA requirements in order to drive a Commercial Motor Vehicle with a GVWR of 26,000 pounds or less Language: English (Required) Education and Work Experience: Bachelors, High School Diploma (Required) The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.