Bell Services Captain (Valet & Guest Services Supervisor) – Crown Towers Sydney

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Role We're seeking a Bell Services Captain to lead driveway operations at Crown Sydney. In this fast-paced, guest-facing role, you'll oversee valet, bell and door teams, ensuring smooth vehicle flow and exceptional arrival experiences. Acting as the link between leadership and the frontline, you'll coordinate guest arrivals, luggage handling and transport logistics, while maintaining a strong on-floor presence and supporting daily operations. Some responsibilities of the role will include, but are not limited to: Lead and support teams across valet, driveway and luggage operations Manage vehicle flow and ensure safe, efficient guest arrivals/departures Coordinate VIP and group movements, transport and logistics Partner with Front Office and hotel teams for seamless service delivery Coach and develop team members to deliver five-star service About you You're a confident leader with a genuine passion for service excellence and guest experience. You bring strong operational awareness, high attention to detail and the ability to coordinate a fast‑paced, guest‑facing environment. You will also bring: Experience in hotel guest services, valet or front office supervision Strong leadership in fast-paced, high-volume environments Excellent communication and problem-solving skills High attention to detail and guest focus Unrestricted NSW manual driver's licence (essential) To be considered, you must hold an unrestricted NSW driver's licence with a clean record. As we operate 24/7, you'll need full availability across a Monday–Sunday roster. What we offer you Attractive annual salary package plus bonus incentive plan Complimentary onsite meals, discounted parking as well as discounts across restaurants & hotels A supportive, inclusive workplace that values individuality, diversity and belonging Applications Close: Sunday 31st May 2026 On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what's happening at Crown. We'll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.