Job Summary

We are seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Graphcore’s Arm-based hardware platforms across lab and data center environments. This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure. The successful candidate will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance of next-generation AI systems. # The Team

The Systems Engineering and Hardware Engineering teams are responsible for enabling the bring-up, validation, and operational reliability of Graphcore’s AI infrastructure platforms. The team works closely with server engineering, firmware teams, platform architects, and data center operations to support the development, testing, and deployment of next-generation AI compute systems. This collaborative environment enables rapid problem-solving and continuous improvement of Graphcore’s hardware platforms from early development through production deployment. # Responsibilities and Duties

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure. - Support engineering bring-up activities, including component validation and firmware interaction testing. - Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues. - Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements. - Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles. - Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability. - Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation. - Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics. - Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases. # Candidate Profile