As a Team lead ServiceNow (SNOW) ITSM and ITOM Developer at Rockwell Automation, you will design, develop, configure, and maintain solutions on the SNOW platform, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. Your role will involve supporting automation, process optimization, and integration of IT workflows to enhance service delivery, operational efficiency, and reliability across APAC operations. You will report to the Engineering Manager IT and work in a hybrid capacity, with openings in Pune, Bangalore, and Noida locations. **Your Responsibilities:**
Develop and configure SNOW ITSM and ITOM applications, covering Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules. - Implement and enhance workflows, business rules, UI policies, and automation for ITSM and ITOM processes. - Design integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs. - Manage and improve the Configuration Management Database (CMDB) to ensure data integrity and understanding of the Common Service Data Model (CSDM). - Handle SNOW Discovery and Service Mapping for identifying and maintaining Configuration Items (CIs). - Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules. - Collaborate with IT teams, partners, and end-users to gather requirements and deliver effective solutions. - Maintain technical documentation for configurations, customizations, and integrations. - Ensure compliance with IT security standards, best practices, and governance requirements. - Participate in agile development processes, including sprint planning, reviews, and daily stand-ups. - Mentor Junior Developers and lead not only the ServiceNow team but also other teams in the departments. **The Essentials You Will Have:**
Bachelor's degree in Computer Science, Information Technology, or a related field. - 8+ years of hands-on experience in SNOW development, focusing on ITSM and ITOM modules. - Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS. - Experience with IT Service Management (ITSM) concepts, ITIL framework, and IT Operations Management (ITOM) practices. - Experience with SNOW Discovery, Event Management, and CMDB lifecycle management. - Knowledge of API integrations (REST, SOAP) and SNOW IntegrationHub. - Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets). - SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) are preferred. **The Preferred You Might Also Have:**
Experience with cloud-native infrastructure and cloud discovery tools. - Knowledge of SNOW Agent Client Collector (ACC) and advanced CMDB features. - Experience in agile methodologies (Scrum, Kanban). At Rockwell Automation, we are committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. As a Team lead ServiceNow (SNOW) ITSM and ITOM Developer at Rockwell Automation, you will design, develop, configure, and maintain solutions on the SNOW platform, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. Your role will involve supporting automation, process optimization, and integration of IT workflows to enhance service delivery, operational efficiency, and reliability across APAC operations. You will report to the Engineering Manager IT and work in a hybrid capacity, with openings in Pune, Bangalore, and Noida locations. **Your Responsibilities:**
Develop and configure SNOW ITSM and ITOM applications, covering Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules. - Implement and enhance workflows, business rules, UI policies, and automation for ITSM and ITOM processes. - Design integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs. - Manage and improve the Configuration Management Database (CMDB) to ensure data integrity and understanding of the Common Service Data Model (CSDM). - Handle SNOW Discovery and Service Mapping for identifying and maintaining Configuration Items (CIs). - Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules. - Collaborate with IT teams, partners, and end-users to gather requirements and deliver effective solutions. - Maintain technical documentation for configurations, customizations, and integrations. - Ensure compliance with IT security standards, best practices, and governance requirements. - Participate in agile development processes, including sprint planning, reviews, and daily stand-ups. - Mentor Junior Developers and lead not only the ServiceNow team but also other teams in the departments. **The Essentials You Will Have:**
Bachelor's degree in Computer Science, Information Technology, or a related field. - 8+ years of hand
