Junior Repair Coordinator

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual. Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations, which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, delivery to our customers and after-sales support. Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We are designed to bring value, lead technology innovation, and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers' experience every day. Job Description Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end repair processes for our Customers. As a crucial member of the Repair Operations team, you'll be at the heart of our operations, liaising closely with internal stalekholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization. As a Junior Repair Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the coordination of the repair cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities. Assist in tracking Daily/Weekly Turn-Around-Time (TAT) for outsourced repair hubs to ensure customer deadlines are met Provide administrative coordination for repair flows to navigate local shipping and regulatory constraints Serve as the 2nd line of support for queries escalated by Customer Care, resolving issues related to repair status, shipping discrepancies, or documentation errors across the EMEA region Maintain and update internal databases (ERP/CRM) to ensure accurate tracking of hardware through the repair pipeline Work closely with the team to execute country-specific processes and resolve localized logistics bottlenecks Assist in the validation of monthly service invoices from 3rd party providers, ensuring billed repairs align with system-recorded completions Liaise with Export Compliance and logistics departments to ensure a smooth, delay-free flow of equipment between EU repair depots and customers in non-EU countries Identify and escalate repair or parts-shortage issues before they impact broader EMEA KPI metrics Basic Requirements Good knowledge of common MS Office, Google tools (Sheets, Docs etc.) Being fluent in Polish and English is absolutely essential ORACLE or other database system experience would be an asset Ability to work in a team, self-motivation and capable of working pro-active Experience in working within multinational environment would be beneficial Ability to communicate clearly and professionally via verbal and written communication. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. 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