Posted May 25, 2026
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers. You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams. **This is a hybrid role (2 -3 days per week in one of our offices). We can only consider candidates located in one of the following cities:
• Phoenix, AZ
• Toronto, Canada
• Hoboken, NJ
• Dallas, TX
• Ottawa, Canada
Duties and Responsibilities
Qualifications and Requirements
2-4 years working in either an enterprise IT or enterprise software organization or for a system integration vendor. - Strong working knowledge and hands-on experience with Active Directory — you have administered or performed troubleshooting of an enterprise Active Directory environment. - Worked at least one customer-facing role as a support engineer, system administrator, or another technical role. - Proven troubleshooting abilities. - Awareness of the identity and access management and infosec product landscapes, and technical features of competing products within the ecosystem. - Knowledge of Azure AD and Office 365 is a plus, especially from the perspective of installation, administration, and support. - Experience deploying and supporting solutions in a production environment. - Ability to communicate with technical contacts and technical decision-makers at the customer. - Bachelor’s Degree in a related field. CS, Economics, or Engineering is a plus, or other relevant technical degree or equivalent experience. - Excellent verbal and written English communication skills. Bonus Points:
Infosec experience
Identity and Access Management experience
Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.
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