Associate ServiceNow - Cloud & Infrastructure Operations

Industry/Sector Not Applicable Specialism Infrastructure Architecture Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. As an Associate in our ServiceNow Deployment team, you will support the implementation and optimization of IT Service Management processes and cloud‑based solutions. You will work closely with senior team members to configure platforms, troubleshoot issues, and contribute to delivering high‑quality technology solutions for our clients. Responsibilities Assist in configuring and maintaining ServiceNow or similar ITSM tools. Support cloud infrastructure operations, including monitoring, basic troubleshooting, and documentation. Contribute to process improvements and help implement ITIL‑based practices. Collaborate with cross‑functional teams to gather requirements and deliver assigned tasks. Analyze data and prepare insights to support project recommendations. Uphold PwC quality standards, methodology, and code of conduct. Required Qualifications Bachelor's degree in IT, Engineering, Computer Science, or related field. At least 1 year of experience in IT Service Management, ServiceNow, or cloud operations. Basic understanding of ITIL concepts and IT operations. Foundational knowledge of cloud platforms (AWS, Azure, or GCP). Preferred Qualifications ServiceNow training or certification (nice to have). Basic knowledge of discovery tools (SCCM, Intune, Tanium) or DevSecOps concepts. ITIL 4 Foundations or similar certification. Skills Strong analytical and problem‑solving abilities. Ability to communicate clearly and work collaboratively. Willingness to learn, adapt, and work in dynamic environments. Interest in developing technical and professional skills. Understand the importance of have a correct information management Knowledge of Information Security and Data Protection Correct Information Security Management All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer. Travel Requirements Not Specified Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We'll help you grow your skills through challenging, meaningful work so you can go further.