Executive Manager (Chapter Area Lead) - Agentic AI, Business Bank

Executive Manager (Chapter Area Lead) - Agentic AI, Business Bank Shape the Future of AI in Banking See yourself in our team CommBank is redefining what it means to be an AI-powered bank. Ranked #1 on LinkedIn's 2026 Top Companies list in Australia, recognized as the #1 bank in AI across APAC and ranked #4 globally on the Evident AI Index, we are investing deeply in the next generation of AI capabilities to transform customer experiences, empower our people, and drive industry-leading business outcomes. Business Bank's AI Centre of Excellence (AiCE) sits at the centre of this transformation. We bring together world-class AI and Data Science talent and partner with Engineering and Product teams to solve some of the most complex and high-impact challenges in financial services. We are now seeking an exceptional AI leader to help define and build the future of Relationship Management through Agentic AI. Reporting to the Business Bank AI Lead, you will lead one of our most strategic AI portfolios, pioneering frontier multi-agent systems that augment relationship managers, transform customer engagement, and create meaningful competitive advantage at enterprise scale. This is an opportunity to move beyond experimentation and shape the deployment of production-grade AI systems that influence thousands of colleagues, support millions of customer interactions, and establish new benchmarks for AI-enabled banking. You will combine strategic vision, deep technical expertise, and inspirational leadership to build a world-class team, advanced AI capability across the organisation, and help define the next generation of intelligent systems within Australia's leading AI-powered bank. Do Work That Matters What You'll Lead Build Frontier Agentic AI Systems Lead the design, orchestration and deployment of sophisticated multi-agent AI systems that combine reasoning, planning, memory, retrieval, tool use and workflow automation to transform customer and colleague experiences. Drive the evolution from isolated AI use cases to intelligent agent ecosystems capable of operating across complex business workflows and decision environments. Shape Enterprise AI Strategy Influence Business Bank's AI strategy and roadmap, identifying emerging technologies, translating innovation into practical outcomes, and helping define how AI creates sustainable competitive advantage. Partner with senior executives, product leaders, engineers and domain experts to identify transformational opportunities and accelerate AI adoption at scale. Advance the State of AI Practice Drive technical excellence across Agentic AI, Generative AI and Machine Learning disciplines. Champion modern approaches to: Agent orchestration and coordination AI reasoning and planning architectures Retrieval-Augmented Generation (RAG) AI evaluation and benchmarking frameworks Human-in-the-loop systems Reinforcement learning and feedback systems AI observability, monitoring and governance Responsible AI and safety controls Contribute to enterprise-wide AI standards, reusable frameworks, architectural patterns and best practices. Build a high-performing AI Organisation Recruit, develop and inspire exceptional AI talent across Data Science, Agentic AI and Applied Research disciplines. Create an environment where curiosity, experimentation, technical excellence and continuous learning thrive. Develop future AI leaders while fostering a culture that challenges conventional thinking and pushes the boundaries of what is possible. Drive AI Innovation at Scale Collaborate across CommBank's AI ecosystem and with leading technology partners, research institutions and AI communities to ensure Business Bank remains at the forefront of emerging AI capabilities. Translate cutting-edge advances into scalable, production-ready solutions that deliver measurable customer, colleague and business value. Your impact: This role offers a rare opportunity to shape the future of AI within one of the world's leading AI-enabled financial institutions. You will: Lead one of Australia's most ambitious Agentic AI programs. Build AI systems that operate at enterprise scale. Work alongside some of the industry's strongest AI, engineering and product talent. Influence strategic AI decisions at executive level. Pioneer responsible adoption of emerging AI technologies. Help define how AI transforms banking for customers, colleagues and communities. We're Interested in hearing from People who have: Leadership Proven experience leading high-performing teams across Data Science, Machine Learning, Generative AI and Agentic AI disciplines. A track record of delivering complex AI programs from strategy through to production deployment. Ability to influence senior stakeholders and drive enterprise-wide outcomes in highly regulated environments. Experience building strong technical cultures and developing exceptional AI talent. Technical Excellence You are an experienced AI practitioner who remains deeply connected to technology and can operate credibly at both architectural and implementation levels. You bring hands-on expertise across multiple areas including: Designing and deploying production-grade Agentic AI systems. Multi-agent orchestration architectures. Agent memory, planning, reasoning and tool-use frameworks. Agent evaluation, observability and performance optimisation. Fine-tuning and model adaptation techniques. Reinforcement learning and feedback-driven optimisation. AI governance, safety and guardrail design. Human-agent collaboration patterns Experience with frameworks and technologies such as: Semantic Kernel, LangGraph, AutoGen, OpenAI Responses API, Agent Development Kit (ADK), MCP ecosystems, Vector databases and retrieval systems Building scalable AI systems for enterprise environments - MLOps, LLMOps and AI platform capabilities. Working with us Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our career's website. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank. At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including BankWest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. APPLY NOW , if you're excited by the challenge of building the next generation of intelligent systems and leading teams that turn frontier AI into real-world impact! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 31/05/2026 Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.