Trainer

Eligibility & Requirements

• Qualification: Graduate or above. - Experience: 36 years in Non-Voice BPO processes with at least 2 years in a Trainer. - Excellent written English skills with strong command over grammar, tone, and clarity. - Strong understanding of chat, email, and back-office quality frameworks. - Proven experience handling multiple processes or clients. - Proficient in MS Excel, PowerPoint, and reporting tools. - Ability to work in a fast-paced, deadline-driven environment. # Key Skills & Competencies

• Core Training & Process Ownership

• Advanced Written Communication

• Quality & SLA Management

• Coaching & Mentoring

• Training Needs Analysis (TNA)

• Stakeholder & Client Coordination

• Reporting & Documentation

Perks & Benefits

• PF & ESIC benefits
• Career growth and leadership exposure
• Stable process and learning-driven culture