Call Center Customer Service Specialist

Job Description MileOne is hiring customer service professionals at all levels to join our Director of First Impressions (DFI) and Service Central teams. Our dedicated Directors of First Impressions will be on front-lines answering incoming calls with a wide range of customer needs. You will be the person responsible for making client first impressions and building our customer service reputation. This position starts at $15/hour. Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Day in the life: Be a trusted customer advisor and problem solver with something new every day! Every day will be different because the client needs will vary, as well as the solutions you provide. There will be no shortage of new questions, which will keep things interesting, and our top-ranked training program will set you up for success! Answer all incoming phone calls according to a proven, pre-set customer service script, assess caller needs and transfer calls to appropriate locations Log all customer comments into a scheduling system, if needed; this would include setting service appointments Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls, emails and text. Hours: This position is a 40 hour per week, full time role with rotating Saturdays, NO SUNDAYS! Overtime may be available. Hybrid Remote Work Available for the right candidate. Qualifications: Confidence to speak to new people on the phone and in using a computer Excellent verbal and written communication skills Strong work ethic, professional manner and a positive attitude Desire to continuously learn through ongoing training, development, and mentorship opportunities. Note: If being considered for an interview, you will receive a two question survey from the Predictive Index as a pre-requisite for consideration. (This survey will help us get to know you as a candidate). Growth Opportunity: In the Customer Information Center we support growing within the company. It is our goal to educate our DFI's on the Automobile business and enable them to grow into other positions. The next level within the CIC would be the Service Central Team. This team is often staffed from successful DFI's who have excelled in their role and are promoted/ trained to support our service departments. MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications. HLVANC Customer Information Center Hall Corporate Office Post Internally and Externally Zip Code 23452 MileOne Autogroup represents 73 franchises with 25 automotive brands and operates 56 service centers in Maryland, Pennsylvania, Virginia, North Carolina, Delaware and Missouri. Its portfolio includes the Heritage, Herb Gordon, Annapolis, MotorWorld, Hall and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.