Product Manager, Customer Experience

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity***.***

FourKites is looking for a driven and customer-obsessed Product Manager to join the Visibility Group to lead the Customer Experience (CX) team. In this role, you will be responsible for understanding how customers adopt and use our visibility products and translating those insights into targeted product improvements that drive measurable adoption outcomes. You will work hands-on with usage data, engage directly with customers and internal teams, and collaborate closely with engineering, design, and customer success to build a product experience that customers love. This role requires significant overlap with US Central Time hours to effectively partner with North American customers and the broader FourKites team.