What You'll Achieve

• Build and optimize the global automated customer journey for the digital segment — segmentation logic, trigger architecture, and lifecycle programs. - Design and run experimentation loops for AI-powered engagement — guardrails, success metrics, and criteria for when to pivot a program. - Architect the attribution layer for Digital CS in partnership with Data Science to measure business impact. - Partner cross-functionally with Product, RevOps, Data Science, Enablement, and Marketing to align tooling, customer communications, and program design with scaled outcomes. - Own program reporting and iteration cadence — running the experimentation loop, surfacing insights, and making data-driven recommendations on where to invest and what to sunset. # Skills You'll Need to Bring

• 5-7+ years in Digital CS, Operations, Lifecycle Marketing, Growth, or Customer Success — with hands-on experience building scaled customer programs. - Systems-level thinking: you can translate a strategic objective into action by defining the requirements, scoping the intended impact , and building the measurement framework. - Fluency with AI-powered customer engagement — you've worked with chatbots, custom agents, or in-product AI experiences and can translate emerging capabilities into scalable program design. - Track record of cross-functional influence, particularly partnering with Data Science and Engineering teams to build infrastructure that didn't exist before. - Strong communication skills — you can present a program business case to leadership and write a tight requirements doc for a cross-functional partners. - Bias toward building new things, not just optimizing existing programs. # Nice To Haves