Browse Jobs
By Role
By City
Posted May 2, 2026
In this role, you will be responsible for developing a deep understanding of Appnomic products, supporting customers and partners, creating training content, troubleshooting technical issues, managing a team of technical resources, providing documentation and online forum support, reproducing and escalating customer issues, interfacing with engineering, creating support tools and knowledge base, providing feedback to product management, documenting best practices, and ensuring customer satisfaction, SLA achievement, and gross margin targets. Key Responsibilities:
Qualifications Required:
4+ years of experience in customer-facing product support roles
Exposure to BFSI / Ecommerce / Manufacturing domains
Strong project management, team management, and customer-facing skills
Understanding of application architecture and IT operations workflows
Exposure to workflow automation tools and scripting/programming
Knowledge of IT operations and working in a fast-paced technical environment If you have exposure to business applications on Unix & Windows platforms, software development or scripting/programming/RDBMS experience, strong project management or ITIL skills, and superior troubleshooting and communication skills, it would be a plus. In this role, you will be responsible for developing a deep understanding of Appnomic products, supporting customers and partners, creating training content, troubleshooting technical issues, managing a team of technical resources, providing documentation and online forum support, reproducing and escalating customer issues, interfacing with engineering, creating support tools and knowledge base, providing feedback to product management, documenting best practices, and ensuring customer satisfaction, SLA achievement, and gross margin targets. Key Responsibilities:
Develop a deep understanding of Appnomic products
Support customers and partners
Create training content and conduct training sessions
Troubleshoot technical issues and find solutions across different environments
Manage a team of technical resources
Provide documentation and online forum support
Reproduce and escalate customer issues
Interface with engineering and provide necessary patches
Create support tools and build a knowledge base
Provide feedback to product management based on customer requirements
Document best practices in troubleshooting and supporting Appnomic solutions
Goal: Customer Satisfaction, SLA achievement, and gross margin targets
Qualifications Required:
Don't want to apply yourself?
Our team writes your resume, applies for you, preps you for interviews, and negotiates your offer.