Data Entry Officer (South East)

Data Entry & Record Management

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. - Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. - Ensure all records adhere to Moniebook's data standards and naming conventions. Onboarding Data Support

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. - Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. - Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team. Data Validation & Quality Assurance

• Conduct checks to identify and correct errors, duplicates, or outdated records. - Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. - Flag and document data anomalies, routing them to the appropriate team for resolution. Process & Documentation

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM. - Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. - Identify recurring workflow bottlenecks and recommend improvements to the Operations lead. Cross-Functional Collaboration

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. - Coordinate with internal teams to gather missing customer data without delaying onboarding timelines. Qualifications

• 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. - Exceptional attention to detail with a track record of high accuracy across large data volumes. - Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas). - Familiarity with CRM platforms or POS/back-office SaaS tools. - Strong organisational skills with the ability to manage multiple projects simultaneously. Preferred

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. - Exposure to retail operations, inventory systems, or point-of-sale platforms. - Experience supporting an onboarding, implementation, or customer success team. - The candidate should be based in Onitsha Central.

About You

• You're obsessively detail-oriented and take genuine pride in clean, accurate data. - You're process-driven but proactive, you follow workflows and flag problems before they escalate. - You're a team player who understands that your work sits at the heart of the customer journey. - You're calm under pressure and can handle high volumes without cutting corners. - You're tech-savvy and always looking for smarter, faster ways to work. What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads. - Zero go-live delays attributable to data readiness. - All ad-hoc data requests fulfilled within defined SLA windows

• Open task backlog kept below 5% at any given time. - Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround. What we can offer you

• **Culture:**We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. - **Learning:**We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. - **Compensation:**You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process

• A preliminary phone call with the recruiter. - An interview with the hiring team. - An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer.