Business Operations Lead - Order Management

Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies). - Conduct thorough UAT on all assigned and created tactical tickets. Monitor releases to ensure there were no negative impacts to our systems

Enablement documentation & training support

Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides). - Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team. - Data validation and analytics support

Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows. - Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity. - Continuous improvement & cross-functional collaboration

Proactively identify recurring issues or friction points in QTC processes and propose improvements. - Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team. ### What We're Looking For:

1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company. - Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite, or similar). - Demonstrated experience with:

User acceptance testing (UAT) or similar testing activities (test scripts, documentation, defect reporting). - Writing clear requirements and acceptance criteria for engineering or systems teams (Jira or similar tools). - Creating process documentation, SOPs, or training/enablement materials. - Strong written and verbal communication skills in English, with the ability to translate complex system behavior into clear, simple language for non-technical stakeholders. - High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines. - Located in Pakistan and available to work US-aligned Pacific Standard Time hours. Creating a diverse and inclusive workplace is one of Motive's core values. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.