Client Manager

C.H. Robinson is seeking a Client Manager to join our team. In this role you will play a key role in delivering consistent and high-quality customer experience. As the primary point of contact for a portfolio of clients, you will drive operational efficiency, build strong working relationships, and ensure seamless coordination across teams. This role offers an opportunity to contribute meaningfully by combining proactive communication, customer-focused thinking, and collaboration to deliver reliable solutions that support our customers' business needs. Responsibilities: The duties and responsibilities of this position consist of, but are not limited to, the following: Prepare for and actively participate in Business Reviews (BRs) or Monthly Market Updates, depending on the customer's size and importance Define customer's operational KPIs, if applicable, to ensure service compliance and customer satisfaction Ensure SOPs are updated based on customer needs, ensuring alignment with operational teams Build a trusting relationship by ensuring high-quality execution as expected and working with internal partners to identify and resolve issues in time Ensure effective revenue management based on customer segmentation, and proactively address low revenue situations by either optimizing costs or increasing selling rates Perform shipment audits to ensure execution is in accordance with agreed customer SOP Stay informed about changes within the customer's business, industry and sector through regular customer communication; apply this knowledge to identify new opportunities Measured cadence of contact to build and maintain customer relationships based on required expectations using Atmosphere (daily, weekly, or monthly) Proactively track the bidding process with the customer until the opportunity is completed Support the pricing strategy and have a clear understanding of the purchasing structure of customers and the urgency of shipments Retention is top priority, but pursuing thoughtful market share expansion with sales and negotiation is an expectation Ensuring effective revenue management based on customer segmentation Support the operational processing and the connection between Customer Excellence Centers in multiple regions Regularly reviews AR dashboard and ensures timely action is taken with customers Effectively represent our digital solutions through an understanding of applying technology and analytics to customer strategy and gain operational efficiencies Other duties or responsibilities as assigned according to the team and/or country specific requirements Required Qualifications: Bachelor's degree from an accredited college or university Minimum 2 years' experience in international freight forwarding industry Ability to travel up to 15% (domestically) Preferred Qualifications: Excellent verbal, written and presentation communication skills, strong listener ability to connect to your audience, and ability to tailor messaging to the appropriate audience Analytical mindset with a strong understanding of data fundamentals and passion for data integrity, validation, and discovering insights within the data Familiar with problem solving and continuous improvement methodologies Proven ability to integrate and grow relationships with both internal and external stakeholders Leadership skills to motivate, develop, empower, and energize others while working in a collaborative and cross-functional team environment for the customer's benefit Robust organizational skills including attention to detail and multi-tasking working with several customers and projects Broad market and industry knowledge Proficient in Microsoft Office Suite of programs, including Power BI Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.