Posted Apr 12, 2026
Key Responsibilities:
IT Operations Management:
Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets. - Ensure compliance with organizational standards and security policies. - People Management:
Lead and mentor IT operations team members, ensuring optimal performance and professional growth. - Manage shift schedules, leave planning, and team utilization. - Process & Service Management:
Implement and adhere to ITIL best practices for incident, problem, and change management. - Track and ensure SLA compliance for all IT service requests and incidents. - Tools & Technology:
Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting. - Oversee asset lifecycle management, including onboarding, allocation, and disposal. - Infrastructure & Network:
Maintain and troubleshoot servers, network devices, and connectivity issues. - Ensure proper cabling, labeling, and documentation for all IT assets. - Continuous Improvement:
Identify opportunities for process optimization and automation. - Drive initiatives for improving IT service quality and user experience. Qualifications Required:
Proven experience in IT operations and infrastructure management. - Strong knowledge of ITIL framework and its practical implementation. - Hands-on experience with ticket management tools (e.g., ServiceNow). - Expertise in endpoint management, asset management, and network/server administration. - Excellent leadership, communication, and problem-solving skills. Role Overview: As the IT Operations lead, your primary responsibility will be to oversee the day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. Your role will require robust technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools. Key Responsibilities:
IT Operations Management:
Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets. - Ensure compliance with organizational standards and security policies. - People Management:
Lead and mentor IT operations team members, ensuring optimal performance and professional growth. - Manage shift schedules, leave planning, and team utilization. - Process & Service Management:
Implement and adhere to ITIL best practices for incident, problem, and change management. - Track and ensure SLA compliance for all IT service requests and incidents. - Tools & Technology:
Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting. - Oversee asset lifecycle management, including onboarding, allocation, and disposal. - Infrastructure & Network:
Maintain and troubleshoot servers, network devices, and connectivity issues. - Ensure proper cabling, labeling, and documentation for all IT assets. - Continuous Improvement:
Identify opportunities for process optimization and automation. - Drive initiatives for improving IT service quality and user experience. Qualifications Required:
Proven experience in IT operations and infrastructure management. - Strong knowledge of ITIL framework and its practical implementation. - Hands-on experience with ticket management tools (e.g., ServiceNow). - Expertise in endpoint management, asset management, and network/server administration. - Excellent leadership, communication, and problem-solving skills.
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