Technical Support Representative - Argentina

The role

As a Level 1 Support Representative, you're the first point of contact for our customers — and often their clearest view of what MaintainX can do. This isn't a ticket-routing role. You'll own issues through to resolution, using screen shares, documentation, and product knowledge to solve real problems for real people. - Resolve customer inquiries across chat, email, and phone — with first-contact resolution as the goal, not the exception. - Diagnose software issues and conduct live screen share sessions to walk customers through solutions; escalate to Tier 2 with clear root-cause documentation when needed. - Build and maintain self-service resources — knowledge base articles, saved replies, troubleshooting guides — that reduce repeat inbound volume over time. - Surface recurring issues and structured product feedback to the Product team so patterns become roadmap inputs. - Follow up on open tickets when new releases address outstanding customer needs. - Partner with Sales when a conversation turns to pricing or solution consulting. ## You have

• 2+ years of full-time experience in customer or technical support for a software product. - Hands-on troubleshooting instincts — you dig into the problem rather than passing it on. - Native or fluent Spanish and strong written and verbal English; you can explain technical concepts clearly to non-technical users in both languages. - Experience conducting live screen shares to walk customers through solutions in real time. - Familiarity with help desk tools such as Intercom or Zendesk. - Comfort with basic web/app troubleshooting (cache, permissions, connectivity issues). Nice to have: Portuguese language skills (written and spoken) · BSc/BEng or equivalent. ## We offer

• Competitive base salary. - Flexible PTO — not a policy checkbox; the team actually takes it. ## How we work