Principal Technical Writer I - Core Docs - Documentation

• 7+ years in a SaaS or developer-focused environment: In roles such as technical writer, solutions engineer, support engineer, or technical consultant, with demonstrated experience contributing to customer-facing documentation, knowledge bases, or technical enablement content. - Practical AI tool fluency: You use AI to accelerate research and writing and apply strong editorial judgement to validate accuracy and maintain quality. You can speak concretely to how AI enhances your workflows. - Advanced technical acuity: The ability to quickly grasp and document complex topics, such as modern data technologies, search, and AI/ML concepts. - Technical Fluency: Comfortable reading Java, JSON, and similar code, and you use that fluency to drive accuracy at the source, catching issues in specs and prototypes, not just in drafts. - A Docs-as-Code Approach: Proficient with Git, Markdown, and modern documentation tooling, and you actively help the team level up how it uses these tools. Improving pipelines, reviewing workflows, and identifying where automation can create leverage. - Strong Information Architecture Skills: A principled, repeatable approach to organizing content, and you can articulate and defend those decisions to engineering and product partners. - Collaborative Leadership in a distributed environment: Consistent track record of elevating the work of those around you through mentorship, shared standards, and a culture of thorough, respectful peer review. - Brings deep customer empathy and a practitioner's instinct to documentation. You have debugged customer issues, run implementations, or built solutions, and you translate that experience into content that meets users where they are, while making that audience perspective contagious across the team. - Thrives in ambiguity at a strategic level. You don't just manage uncertainty, you help the team navigate it by setting direction when requirements are unclear and knowing when to push for alignment. - Embrace new and emerging tooling to improve your accuracy and efficiency. This includes AI writing and research tools. We expect our writers to use them thoughtfully to move faster and focus energy on the work that requires human judgment. The typical starting salary range for this role is:

$128,200—$202,900 USD

The typical starting salary range for this role in the select locations listed above is:

$153,800—$243,300 USD