Field Service Technician Bag Filling and Palletizing

About Us: BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers' toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long term partnership and service, we help customers achieve operational excellence today while building the future of packaging together. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: Overview: Barry-Wehmiller Packaging (BWPKG) Bag Filling and Palletizing provides complex packaging solutions to a base of global industrial customers. The Field Service Technician (FST) acts as the primary technical interface for BWPKG to the customer providing detailed technical assistance and on-site support by installing, servicing, troubleshooting, and optimizing these integrated production lines. Further, recommending preventative maintenance and optimized production solutions is a key area of success for this role. The FST works closely with end-use customers as well as internal Sales, Customer Service, Engineering and Manufacturing team members to troubleshoot and repair related equipment. This role is responsible for driving customer satisfaction through service excellence. The Field Service Technician encourages others to discover, develop and apply their talents by providing real world feedback into the business and enabling others to reach their full potential; actively engages in our Lean journey by building and acting on continuous improvement and development opportunities. Essential Job Duties and Responsibilities: Troubleshoot and perform repairs and modifications on mechanical, electrical, or programmable controls for complex automated and integrated industrial packaging equipment at customer sites. Assist in the installation, start-up, checkout, validation and testing of existing, upgraded, and new equipment. Work independently and decisively to analyze and effectively resolve faults or malfunctions by means of direct or online interface to customer equipment. Interact with personnel at customer sites to provide insight on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity. Build and maintain strong customer relationships through oral, written and verbal communication and reporting. Become a strong advocate of the Company and build realistic and achievable expectations with the customer. Act as liaison between customers as well as internal departments to ensure progress and quality of service. Effectively perform administrative tasks including job status reporting, site time and resources used as well as expenses incurred, and materials or parts needed. Provide both remote and onsite technical support to end use customers Communicate information regarding material changes made to customer equipment through appropriate internal departments so updates to technical documentation can be made (manuals, drawings, program files, documentation, and in-house training program.) Provide detailed information and assistance with accurate and timely updates to technical documentation relating to equipment changes made onsite. Help to ensure projects are executed and completed within quoted time, margin, and results expectation. Comply with all Company and customer safety regulations and procedures and maintain a clean, safe and orderly work area. Continuous improvement and lean process mindset. All other duties as assigned. Essential Qualifications: A degree in Mechatronics or a related field, or equivalent experience. Minimum of 3 years of relevant experience in the packaging industry, demonstrating expertise in mechatronics, mechanical, pneumatic, and controls systems. Proficient in PLC programming, setting and parameters Working knowledge of mechanical, pneumatic, and electronic controls systems along with a strong understanding of integrated material handling systems. Understanding of and ability to read floorplan layouts, electrical schematics, instrumentation diagrams, programming logic schema as well as other technical documentation. Proficient in structured troubleshooting techniques Customer-centric focus Excellent customer and interpersonal skills with a high degree of judgement, independence, discretion, diplomacy and emotional intelligence. Ability to thrive in a team environment, think independently, be decisive, and contribute to the collective success of the project. Experience in understanding and modifying PLC Programming preferably in both ladder logic and structured text Basic computer skills including Microsoft office suite. Must possess a valid driver's license, passport and ability to travel on short notice Desirable Qualifications: Basic CAD knowledge. Ability to speak Spanish, and/or Dutch Additional Details: Requires a high degree of technical affinity, often working in stressful situations. Concentration and accuracy are needed to successfully balance a variety of competing priorities while focusing on successful execution of the project. Uses a variety of hand-powered tools and compliance with safety protocols. Instructive approach in communicating equipment issues and resolution to operators. Majority of work is carried out standing or squatting, climbing, crawling and lifting. Ability to lift 50lbs is required. Operate machines through Startup, commissioning and validation to ensure that quality and rate of production meet specifications. Ability and willingness to travel up to 80%, including some international travel. Communicate clearly and professionally. Clearly demonstrates and trains customer personnel in basic machinery operation including adjusting, maintaining, optimizing, and repairing equipment. Repairs or coordinates repair of worn or defective machinery and related equipment. All team members will respect and follow the leadership principles of Barry-Wehmiller and interact with others in a like and professional manner. Other duties as assigned Apply today to join BW Packaging and make a meaningful impact! The approximate pay range for this position is $26 to $45/hour. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location. Our complete benefits package includes medical, dental, and vision insurance; paid time off; 401k plan with company match…all starting on day one! #LI-KS2 #LI-Remote At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: BW Packaging Throughout Barry-Wehmiller, we hold ourselves to a unique measure of success: by the way we touch the lives of people. It's that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal—to use the power of our business to build a better world. Please click to view our: 📋 Career Privacy and Cookie Notice 📋 Website Terms and Conditions 🌐 Barry-Wehmiller (Corporate) 🌐 Design Group 🌐 BW Packaging 🌐 BW Converting 🌐 BW Papersystems 🌐 Alliance 🌐 BW Forsyth Partners 🌐 Afinitas 🌐 CARR Biosystems 🌐 Chapman & Co. Leadership Institute 🌐 Cor Partners 🌐 Machine Solutions Inc. 🌐 WalkerHughes