Managed Services Analyst II

Roles & Responsibilities

• Conduct regular quality audits on cases, projects, and processes to ensure adherence to defined standards
• Identify error trends, process gaps, and recurring issues, and perform detailed root cause analysis. - Provide actionable insights and recommendations to improve overall team quality and efficiency. - Drive quality improvement initiatives and track their effectiveness through measurable outcomes. - Partner with Team Leaders and Managers to implement corrective and preventive actions (CAPA). - Deliver structured feedback and coaching to analysts to improve performance. - Create and maintain quality dashboards, reports, and scorecards for leadership visibility. - Ensure adherence to QA frameworks, KPIs, and compliance standard
• Support in designing and conducting PKTs, refresher sessions, and quality calibrations. - Proactively identify risks and highlight potential quality concerns before they escalate. - Collaborate with stakeholders to standardize best practices and reduce process variation Contribute to building a continuous improvement and quality-driven culture within the team

Education and Experience

• Tech / B.E. / MCA / BCA preferred. - 2–5 years of experience, with strong exposure to quality audits and process improvement roles
• Proven track record of driving quality improvements and measurable impact on team performance

GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer *Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.*GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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