Service Desk Manager

Job Summary

Galapagos Federal Systems, LLC is seeking a motivated and experienced Service Desk Manager (SDM) to lead a team of IT professionals delivering front-line technical support to end users. This role is vital to ensuring reliable, timely, and effective IT services that directly support mission success. The SDM will oversee daily service desk operations, mentor and develop staff, and drive continuous improvement initiatives that enhance service quality and customer satisfaction. The SDM will work closely with users, IT leadership, and cross-functional teams to resolve issues, optimize service desk performance, and...