Account Manager (B2B Segment – Global Accounts without KAM coverage)

Grow new recurring revenue by converting trials, expanding usage, and positioning higher-value editions. - Secure renewals on time and prevent churn through consistent, proactive engagement. - Analyze account potential and prioritize focus using a data-driven, programmatic approach. Expand adoption & prevent churn

Monitor product usage, renewal cycles, lead history, support signals, and customer behavior. - Act early on risks and build engagement campaigns (inbound and outbound) across your segment. - Ensure customers gain full value from JetBrains tools and are aware of the broader JetBrains product ecosystem. Run full-funnel sales motions

Work with inbound leads, trials, demos, evaluations, and outbound opportunities. - Qualify opportunities, run discovery, prepare proposals, and guide customers through the full sales cycle. - Maintain clear next steps and accurate forecasting. Collaborate cross-functionally

Partner with Customer Success Engineering for technical deep dives and evaluations. - Work with Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives. - Bring structured customer insights back to influence product strategy and messaging. Ensure operational excellence

Maintain a clean, accurate CRM pipeline with clear next steps and deal context. - Use segmentation and playbooks to scale outreach across thousands of accounts. - Participate in events, webinars, and community activities to strengthen relationships with the developer audience. We’d love to hear from you if you have:

Roughly 2-4 years of experience in Account Management, Customer Success, or Sales (ideally in SaaS or developer tools). - Strong relationship-building skills and the ability to manage a high-volume portfolio. - Proven success in upsell, cross-sell, renewal, or expansion motions. - An analytical approach to pipeline management and account prioritization. - Confidence working with technical audiences and motivation to learn JetBrains products deeply. - Experience with CRM systems (Salesforce preferred) and modern sales tooling. - Fluent English (C1/C2) required. - Additional languages such as Spanish or Portuguese are a plus. #LI-HYBRID #LI-REMOTE #LI-JP1