As a Solution Architect at EY GDS ServiceNow, you will play a crucial role in designing and mapping client business requirements to ensure smooth project delivery. You will work closely with clients to assess current processes, identify ServiceNow platform solutions, define requirements, and develop architecture plans. Your responsibilities will include:
Leading and managing the ServiceNow development team to ensure high-quality deliverables and professional growth. - Overseeing the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities. - Developing and implementing service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes. - Driving integrations with third-party systems to ensure seamless data flow and process automation. - Collaborating with business stakeholders to gather detailed specifications and deliver high-quality products that align with business objectives. - Managing data loading, manipulation, and maintenance between ServiceNow and other systems to ensure data integrity. - Working closely with business liaisons to design and optimize dashboards, home pages, and reports that provide actionable insights. - Analyzing user stories and procedures to enhance system capabilities and automate workflows. - Conducting thorough system and integration testing with both sample and live data. To be successful in this role, you should have:
8-10 years of experience in ServiceNow development and administration, with expertise in integration, UI Builder, Playbook, and CSM. - Proven knowledge of dispute management processes and Financial Services Operations (FSO). - Strong leadership and team management skills. - Excellent analytical and problem-solving abilities. - Exceptional communication and interpersonal skills. - CIS-CSM or IRM certification is a plus. EY offers you the opportunity to work on inspiring projects, receive education and coaching, and control your own development with an individual progression plan. You will be part of a high-quality, interdisciplinary environment and benefit from:
Support, coaching, and feedback from engaging colleagues. - Opportunities to develop new skills and progress your career. - Freedom and flexibility to handle your role in a way that suits you. As a Solution Architect at EY GDS ServiceNow, you will play a crucial role in designing and mapping client business requirements to ensure smooth project delivery. You will work closely with clients to assess current processes, identify ServiceNow platform solutions, define requirements, and develop architecture plans. Your responsibilities will include:
Leading and managing the ServiceNow development team to ensure high-quality deliverables and professional growth. - Overseeing the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities. - Developing and implementing service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes. - Driving integrations with third-party systems to ensure seamless data flow and process automation. - Collaborating with business stakeholders to gather detailed specifications and deliver high-quality products that align with business objectives. - Managing data loading, manipulation, and maintenance between ServiceNow and other systems to ensure data integrity. - Working closely with business liaisons to design and optimize dashboards, home pages, and reports that provide actionable insights. - Analyzing user stories and procedures to enhance system capabilities and automate workflows. - Conducting thorough system and integration testing with both sample and live data. To be successful in this role, you should have:
8-10 years of experience in ServiceNow development and administration, with expertise in integration, UI Builder, Playbook, and CSM. - Proven knowledge of dispute management processes and Financial Services Operations (FSO). - Strong leadership and team management skills. - Excellent analytical and problem-solving abilities. - Exceptional communication and interpersonal skills. - CIS-CSM or IRM certification is a plus. EY offers you the opportunity to work on inspiring projects, receive education and coaching, and control your own development with an individual progression plan. You will be part of a high-quality, interdisciplinary environment and benefit from:
Support, coaching, and feedback from engaging colleagues. - Opportunities to develop new skills and progress your career. - Freedom and flexibility to handle your role in a way that suits you.