Voice Network Engineer

As a Network Engineer at Rocket Software, you play a crucial role in a fast-paced IT organization dedicated to delivering top-notch services to software development labs and internal departments. Your primary mission is to ensure that employees have access to efficient communication systems to perform at their best. You will be involved in implementing equipment installation plans, maintaining network components, and troubleshooting issues. Here are the key responsibilities you will handle:

• Maintain and monitor network infrastructure to ensure availability and performance. - Manage the company's phone system and collaborate with telecom service providers for circuit availability and reliability. - Respond to network and voice-related incidents, troubleshoot, assess, and provide remediation plans. - Keep network and voice standard operating procedures, diagrams, and maintenance plans up to date. - Work with third-party support and service vendors to ensure operational network. Qualifications required for the role:

• 3+ years of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager. - 2+ years of experience with MS Teams. - Working knowledge of networking, routing, and switching. - Strong customer service-oriented attitude with excellent interpersonal skills. - Thorough understanding of troubleshooting voice systems. - Ability and motivation to learn new technologies quickly and mentor team members. - Effective written and verbal communication skills. - Desire and ability to document configurations in support of the team. Preferred qualifications include 3+ years of experience in building and managing enterprise voice systems in a global environment. A Bachelor's Degree in Information Technology is preferred for this role. Rocket Software is committed to fostering an inclusive workplace environment where diversity, equity, and inclusion are valued. Background and reference checks are included in the hiring process to ensure a safe and trustworthy workplace. If you thrive in a dynamic environment and enjoy collaborating with enthusiastic individuals, Rocket Software offers a rewarding career opportunity for you. As a Network Engineer at Rocket Software, you play a crucial role in a fast-paced IT organization dedicated to delivering top-notch services to software development labs and internal departments. Your primary mission is to ensure that employees have access to efficient communication systems to perform at their best. You will be involved in implementing equipment installation plans, maintaining network components, and troubleshooting issues. Here are the key responsibilities you will handle: