Ticket Service and Retention Consultant

Job Profile: Athletics Operations Specialist 2 Job Family: Athletics Operations Time Type: Full time Max Pay – Depends on experience: $42,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program. Job Description: The Sun Devil Athletic Ticket Sales Team is seeking highly motivated and dedicated sales candidates to work within the high-energy environment of a Collegiate Ticket Sales Office. The primary responsibility is to retain season tickets and sell group ticket packages to local businesses, groups, organizations and individuals by means of telemarketing from provided lead sources for the ASU Athletic Department in adherence with NCAA and Big 12 rules and regulations, Arizona Board of Regents, University and Department of Intercollegiate Athletic policies. Position Salary Range: $42,000 annually; plus commissions Essential Duties: Retain current Season Ticket Holders by building relationships through frequent touchpoints Provide excellent customer service to Season Ticket Holders Meet or exceed weekly, monthly, and by sport retention goals while exceeding client expectations in value and customer service Retain and grow sales by attracting additional business or grow book of business annually through retention, referrals, upsells, and add-ons May meet with existing clients/prospects and tour the facilities with the goal of procuring sales Maintain computerized records of all Season Ticket Holders and all interactions within ticketing database and CRM system Work home games, performing various ticket service duties throughout the game. Monitor Season Ticket Holder attendance and usage Respond to inbound sales calls, responds to inquiries and provides information as requested Develop and manage a business network for future sales prospects through leads and referrals Maintain knowledge of ticket plan programs as well as ticket holder preferences Additional responsibilities as assigned by the Service and Retention Team Lead Desired Qualifications: Proficiency in Microsoft Office products (Word, Excel, Access and Outlook) Ticketing knowledge preferred but not required Working knowledge of CRM systems, specifically SalesForce Demonstrated knowledge of the practices, methods and techniques of sales and up selling Demonstrated knowledge of ASU athletic programs Demonstrated knowledge of the standards and techniques of customer service Skill in clearly communicating ticket program benefits to close a sale Skill in developing and nurturing network of sales leads and prospects Experience in delivering sales presentation to various audiences Ability to meet established sales quotas and/or promotional objectives Evidence of effective verbal communication skills Ability to organize and prioritize tasks Experience in using a positive attitude and great work ethic Ability to work well within a team environment Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse, and using a telephone Required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts Communicate to perform essential functions May be required to work extended hours (nights, weekends and possibly holidays) Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals Department Statement: The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference. The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world. The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU's charter. Driving Requirement: This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$22435.htmld To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Current ASU employees and Contingent Workers should log into Workday to search for and apply to jobs using the Jobs Hub. Submitting your application using this portal may result in longer recruitment times. If you are not a current ASU employee, please create an external candidate account using a personal (non-ASU) email address and continue your application through this site. For step-by-step instructions, refer to the ASU Application Guide for External Candidates If you are a student (worker and non-worker) interested in applying for student jobs, please log into Workday to search for and apply to jobs using the Jobs Hub and click on Find Student Jobs in the lefthand menu. If you are a student (non-worker) interested in applying for staff jobs, please create an external candidate account using a personal (non-ASU) email address and continue applying through this site. About Arizona State University Recognized by U.S. News & World Report as the country's most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.