Posted May 19, 2026
2-4 years of experience in customer success, or customer marketing in the EdTech space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas. - Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations. - Experience building "one-to-many" materials or digital success motions (e.g., automated email campaigns, webinars, or self-service resources). - Customer-oriented mindset and a commitment to delivering excellent service, with proven success in anticipating and addressing customer needs. - Exceptional communication and copywriting skills, with the ability to turn technical updates into warm, engaging customer content. - Experience with data analysis and critical thinking, with the ability to use insights to identify growth and expansion opportunities. - Proficiency in CRM systems (such as Hubspot) and other relevant tech stack tools to keep accurate client records and organize daily responsibilities. - Contract negotiation skills, with a demonstrated ability to negotiate terms, renewals, and expansions with existing clients. - Ability to collaborate across departments, especially with sales, implementation, marketing, and support teams, to drive upsells, facilitate product demos, and ensure consistent messaging. - Strong organizational and time-management skills, capable of handling multiple accounts and tasks, meeting deadlines, and responding to inbound communications in a timely manner. - Willingness to travel occasionally, including to trade shows or client sites, to represent the product and company. ## Desired Qualifications
Familiarity with MakeMusic Cloud (formerly SmartMusic), Finale and/or other widely used music education or composition platforms. - Prior experience in the music SaaS industry or as a musician and/or music educator. - Specific experience in a "Scale" CSM role or a background that includes Customer Marketing
Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to . ## Benefits
Peaksware/MakeMusic is committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $23.34-$38.90. Each role at Peaksware has a defined salary range based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. This role is eligible for variable compensation, including bonus. ## Benefits and Perks
This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. ## Physical Demands
While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. ## Travel
Willingness and ability to travel 5-10% of the time. Anticipated travel to include internal company events and industry tradeshows. To view the Peaksware Privacy Policy, click here. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.
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