Director, Ops ServicesReports to: VP, Ops Services
About the Role
Sweetgreen is building the future of fast-casual dining — and our people are the most important ingredient. The Director, Ops Services will guide New Restaurant Openings, Training Rollouts, Learning & Development, and oversee our Infinite Kitchen experience. This role operates in a fast-paced environment and requires considerable training and operations experience. ---
What You'll Do
Guide cross-functional and operations readiness for New Restaurant Openings and Remodels to ensure great guest and team member experiences; enable use of new technology and processes to drive stronger openings and team member engagement
Plan and lead training cascade for new restaurant initiatives
Ensure service standards and operational enhancements are successfully trained and executed in our restaurants
Gather feedback from restaurant teams, field leaders, guests, and support center to enhance training and execution
Partner with the People Team to evaluate and optimize training programs, materials, facilitation guides, and communication strategies
Plan Infinite Kitchen technology roadmap and enable operational and financial excellence at Infinite Kitchen locations by supporting day-to-day Infinite Kitchen operations
What You'll Bring
Bachelor's in Business, Hospitality, Operations, Culinary Management, or related field. - 10+ years of experience in restaurant training and/or operations
Fast-casual or high-growth food & beverage experience is preferred. - Genuine love of hospitality and training - exceptional operator, communicator, teacher, and learner
Proven strength at developing innovative and engaging training programs
Experience managing rollout of complex, cross-functional initiatives by partnering with People, Marketing, Culinary, and Technology teams and translating to field leaders and restaurants
Operates comfortably across field leaders, restaurant teams, cross-functional support teams, and executive leaders
Nice to Have
Experience building a training function for a multi-unit restaurant, hospitality, or retail brand
Leveraging AI to assist in training content creation and rollout
New store openings experience as a trainer
Experience as an instructional designer or leading instructional designers
Salary range for this role:
Starting salary range based on experience
$140,000—$185,000 USD
Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law. California residents: Review our applicant privacy notice HERE.
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