System Administrator

Job Summary:

We are seeking a highly skilled, strategic Systems Administrator to take ownership of our core IT infrastructure and serve as the highest level of technical escalation for our India-based team. In this critical role, you will be responsible for the architecture, deployment, maintenance, and security of our server, network, and cloud environments. Moving beyond day-to-day helpdesk tickets, you will leverage advanced IT automation tools to engineer zero-touch deployments and streamlined infrastructure. We are looking for an autonomous problem-solver who possesses top-notch communication skills, elite critical-thinking abilities for complex system outages, and a dedication to building scalable IT frameworks. Key Responsibilities:

• Infrastructure Ownership & Escalation: Serve as the Tier 3 escalation point for complex technical issues. Own the health, uptime, and performance of local and cloud-based servers, networks, and enterprise applications. - Advanced IT Automation & Scripting: Engineer and manage Remote Monitoring and Management (RMM) platforms (e.g., ConnectWise Automate). Write and maintain advanced scripts (PowerShell, Bash, Python) to automate system deployments, security patching, and infrastructure maintenance. - Systems Architecture & Deployment: Provision, configure, and maintain physical and virtual servers, enterprise storage solutions, and advanced software packages across Windows and Linux environments. - Network & Security Management: Architect and manage enterprise networks (LAN/WAN/VPN) and network hardware. Ensure systems adhere to security best practices, perform regular audits, and manage disaster recovery protocols. - Process Engineering & Tool Management: Act as a platform owner for core IT systems (Ticketing, RMM, MDM). Identify process bottlenecks and engineer workflows that improve global IT efficiency. - Knowledge Base & Documentation: Champion enterprise-level IT documentation. Create and maintain architectural diagrams, disaster recovery plans, and advanced technical playbooks for the broader IT team. Technical Expertise Required: