As an AI Controls Solutions Engineer, you'll play a critical role in operationalizing and scaling Phaidra's solutions for enterprise data center customers. We are seeking a team member located in the following area: USA.
Responsibilities
You will work closely with the Technical Program Managers (TPMs) and Data Scientists (DSs), as the technical experts for Phaidra's customers. Your role is to use Phaidra's platform and tools to put AI into production. This role can be broken down into two concrete areas of responsibility:
As the subject matter expert, (SME), you will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by our product lineup. This will require working closely with our Data Science team. You’ll create a representation of the facility in Mort system builder, map tag data, review our Insights logic for facility specific requirements, and assist in analyzing and triaging these systems in the support phase. - You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers. *This role can include 25% travel
Key Qualifications
10-15 years of work experience as a controls engineer, programmer, or equivalent
Possesses expertise in Power Distribution Systems in Data Centers and general knowledge the systems they power. Knowledge of methodologies and strategies for power distribution systems design and implmentation. - Has the ability to operate as an Solutions Engineer independently. - Understanding of applied physics for electrical systems. - Experience designing, programming, or strong working knowledge of industrial and commercial control systems, on-premises, and cloud protocols. - Understanding the applications and control strategies of power distribution systems and electrical power management systems. - Ability to troubleshoot, triage, and analyze issues with control systems and equipment. - Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges. - Experience programming control systems with PLC, ladder logic, text, or block programming languages. - Ability to analyze the performance and viability of your engineered solutions. - Passion for problem solving and using scalable solutions to solve repeat problems. - Ability to translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team. - Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical or Electrical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields. - Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Insights and scrappy tooling. - Ability to work independently to resolve onboarding or support tickets by coordinating with the right people or providing direct solutions. You will possesses deep knowledge of Phaidra’s pipelines and effectively identify and addresses issues and manage risks actively. - Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers. - Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication. - Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction. - Ability to lead the deployment and support of multiple Solutions, perhaps in parallel. - Ability to own project delivery within team, work as an independent contributor, and rally other individuals on the team to accomplish substantial tasks that cannot be completed independently. - Ability to mentor peers, delegate within team, handle project stakeholders, build relationships with other departments within Phaidra, and collaborate with their manager on the roadmap, backlog, and work planning. - Shares our company values: Collaboration, Transparency, Operational Excellence, Ownership, & Empath
Preferred Skills & Experience
Experience with rapidly prototyping new technologies and converting into commercially viable products. - Experience building, owning, and operating your own codebases/services. - Experience architecting services within cloud platforms. - Experience applying AI and ML in controls applications. - Experience with statistics, analytics, etc. - Experience with domain relevant optimization problems and solutions. - Familiarity with markup languages like Xml, Json, or Yaml. ### Onboarding
In your first 30 days...
You will have a solid understanding of what Phaidra does and how we do it. - You will have met with team members across Phaidra and started building relationships that will help you be successful at your job. - You will have become proficient at navigating the Solution team’s processes and software tools. By your first 60 days...
You will introduce yourself to our customers
You will understand our customer onboarding process
You will dig into Mort, our project workflow tool
You will build a toy system from scratch
By your first 90 days...
You will participate in troubleshooting issues
You will participate in customer onboarding and new system creation
You will create and refine business processes
You will attend site visits
General Interview Process
All of our interviews are held via Google Meet, and an active camera connection is required. 1. Meeting with People Operations team member (30 minutes)
2. Meeting with Hiring Manager (60 minutes)
3. Meeting with Data Science team member (30 minutes)
4. Meeting with Technical Program Manager (30 minutes)
5. Culture fit interview with Phaidra’s co-founders (30 minutes)
Tier 3 (Mid-sized metro areas): $126,000 - $173,250
Tier 4 (All other locations): $119,000 - $163,625
*In addition to base salary, this position is eligible for equity.*Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.
Benefits & Perks
Fast-paced, team-oriented environment where your work directly shapes the company’s direction. - We are a 100% remote company. - Competitive compensation & meaningful equity. - Outsized responsibilities & professional development. - Training is foundational; functional, customer immersion, and development training. - Medical, dental, and vision insurance (exact benefits vary by region). - Unlimited paid time off, with a required minimum of 20 days per year. - Paid parental leave (exact benefits vary by region). - Flexible stipends to support your workspace, well-being, and continued professional development. - Company MacBook. Please note: Not all of Phaidra’s benefits and perks listed above apply to temporary employees such as interns. ### On being Remote
We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie. ### E-Verify Notice
Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States. Additional information about E-Verify can be found here. #LI-Remote
To be considered for any position at Phaidra, you must submit an online application. This role will remain open until it is filled. Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire. Candidates who advance beyond the initial screening stage will be required to sign a Non-Disclosure Agreement (NDA) in order to continue through the interview process. All employment offers are contingent upon successful completion of employment authorization verification and applicable background checks, in accordance with local laws and company policies. WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.
