Collections Associate (B2B) – Hybrid

Job Description Are you ready to write your next chapter? As Worldpay continues to expand, so does our need for a highly skilled Collection Associate (B2B). Success in the payments processing industry demands a knowledgeable and agile team capable of managing accounts while delivering outstanding customer service. Our associates operate within departmental, investor, and legal guidelines to help achieve key company objectives. We're looking for a Collections Associate (B2B) to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business *This is a hybrid position in our Cincinnati Office: 3 Days in Office What you'll own as a Collections Associate (B2B) Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment. Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis. Resolve customer issues and complaints concerning billing/settlement. Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports. Support other accounting positions as the need arises. Work independently and manage a workload that contains time-sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement. Update customer files to ensure data integrity. What you'll bring: Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high-quality support and resolution for client inquiries. High school diploma or GED required Business-to-business (B2B) experience desired Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred It's a bonus if you have: Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner Intermediate computer navigation and operation skills Ability to work independently and in a team environment Previous experience in collections is preferred About the team To learn more about our winning teams, check out our world-class teams that own it every day. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems. If you don't see one of your applications here, it may have been submitted in the Global Payments Workday system instead. Click HERE to visit Global Payments Workday and view any additional applications. Your future starts here. Login to your candidate home to create job alerts for opportunities that would be a good fit. We'll send you updates on opportunities. Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass