At NeuraFlash, Part of Accenture, you will be part of a team that is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, you will craft intelligent solutionsintegrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and moreto revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, you will empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. As an AWS Manager / Sr. Manager, you will have the opportunity to execute the following roles and responsibilities:
Managerial Roles & Responsibilities:
Act as the AWS subject matter expert, providing leadership and guidance to internal teams
Coach, mentor, and develop junior AWS team members while setting clear goals and expectations
Conduct regular performance reviews, 1-on-1 meetings, and personal development planning
Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition
Drive hiring strategies to support organizational growth
Build and lead high-performing teams, fostering a collaborative and motivated work culture
Establish and oversee OKRs, ensuring alignment with business objectives
Collaborate with business leaders to prioritize initiatives and drive impactful outcomes
Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace
Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect
Technical Roles & Responsibilities:
Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements
Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience
Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency
Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock
Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral)
Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle)
Identify and address technical challenges, proactively resolving roadblocks for teams
Advocate for AWS best practices and provide technical leadership in solution design
Qualifications:
Minimum 3 years of experience leading and managing technical teams
For Sr Manager roles, experience managing Manager(s) is an added advantage
AWS Solution Architect Associate Certification
Strong expertise in AWS cloud architecture, security, compliance, and automation
Proven track record of leading technical teams while driving innovation and efficiency
Experience in the Contact Center domain, particularly with Amazon Connect
Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q
Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus
Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred
Working at NeuraFlash, Part of Accenture offers remote and in-person opportunities, exciting travel prospects, flexibility in work hours, a culture of collaboration, and a focus on celebrating achievements both big and small. At NeuraFlash, Part of Accenture, you will be part of a team that is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, you will craft intelligent solutionsintegrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and moreto revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, you will empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. As an AWS Manager / Sr. Manager, you will have the opportunity to execute the following roles and responsibilities:
Managerial Roles & Responsibilities:
Act as the AWS subject matter expert, providing leadership and guidance to internal teams
Coach, mentor, and develop junior AWS team members while setting clear goals and expectations
Conduct regular performance reviews, 1-on-1 meetings, and personal development planning
Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition
Drive hiring strategies to support organizational growth