Field Support Engineer

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we'd like to meet you. Job Summary Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world's largest companies. We are seeking a skilled and motivated new Field Support Engineer (UK remote) employee to join our team. Summary: The ideal candidate will be responsible for servicing, maintaining, and troubleshooting power management systems (PMS), including PLC, HMI, SCADA, PME, and associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel in your role. Additionally, the candidate must be available for PMS emergency call-out cover as needed. What a typical day looks like: Develop, service, maintain, and troubleshoot PMS (Power Management Systems) systems (PLC, SCADA, HMI, PME and networks) across client sites. Provide on-site technical support, diagnosing faults and resolving hardware/software issues quickly. Support installation and commissioning of PMS systems, including testing and ensuring correct operation. Deliver customer training and maintain strong client relationships through good service. Produce clear service documentation and report activities back to internal teams. Participate in emergency call-out rota (approx. 1 in 8 weeks) and respond to urgent issues. Comply with health, safety, and company procedures during all field work. Travel sometimes across the UK & Europe in a field-based engineering role. The experience we're looking to add to our team: Bachelor's degree/HNC/ONC or related qualification in Electrical Engineering, Electronics Engineering Minimum of 3 years of experience in servicing and maintaining power management systems, including PLC, SCADA, PME, and networks. Proven track record in a similar field-based engineering role with strong understanding of power management systems, including hardware and software components. Proficiency in using diagnostic tools and software for troubleshooting PLC, SCADA, PME, and network systems. Familiarity with industry standards and regulations related to power management. Excellent problem-solving, analytical and interpersonal skills. Ability to work independently and manage time effectively. Valid driver's license and ability to operate field service vehicles. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first). Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. Our commitment to comprehensive engineering excellence ensures our products and services deliver safe, reliable, quality critical power solutions that you can rely on. Anord Mardix promises innovative engineering solutions to all our clients, meeting the most technical requirements with ease, no matter what the challenge. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we'd like to meet you. Search for All Flex Career Opportunities Let's stay in touch! Join our talent community to learn more about job opportunities, company news and events.