Certified Medical Interpreter

Certified Medical Interpreter About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The successful candidate: Schedule: Mon-Fri 8:00AM-4:30PM Responsibility to act as a non-clinical liaison for the Limited English Proficiency (LEP) patient/patients' family at Western Regional Medical Center with City of Hope. The Patient Advocate, CMI works directly with LEP patients to provide interpretation and translation services for Spanish speaking patients. Additionally, they communicate patients' questions, complaints, and concerns to the appropriate staff member and guide resolution. The advocate may be required to review policies and procedures to patients and refer them to proper services. Advocates may be assigned additional responsibilities within scope of practice. JOB RESPONSIBLITIES Works directly with LEP patients to provide interpretation and translation services for Spanish speaking patients Acts as the Cultural Guide for all LEP and International patients from evaluation through survivorship. Assists employees in understanding the cultural factors of LEP patients by detailing cultural sensitivities, preferences and any other details that could impact patient diagnosis and treatment. Develops a strong working relationship with our outside Certified Medical Interpreter / Certified Hospital Interpreter (CMI/CHI partners in support of an exceptional patient and employee experience and to assist in weaving them into the team in support of our LEP patients Documents each patient encounter Trains all departments on how to utilize the video remote interpreter and make sure it functions properly. Requests vendors and direct contractors when needed to cover LEP patient appointments. Accountable for written translations Acts as the non-clinical liaison for patients and patients' families throughout the entire oncology treatment process. Documents, investigates, and take steps to resolve patient complaints in a timely manner Documents, investigates, and escalates patient grievances in a timely manner Solicits patient feedback via patient rounding and focus groups Works with all internal partners to maintain a high outpatient and inpatient satisfaction score. JOB QUALIFICATIONS Experience: Minimum of two years of experience in healthcare or customer relations field. Education: High School Diploma Certification: National Certified Medical Interpreter credential required – as issued by an NCCA, National Commission for Certifying Agencies organization Special Skills: Bilingual in Spanish, both written and verbal, with strong communication and interpersonal skills, conflict resolution, critical thinking skills. City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. Each of us at City of Hope believes in and is dedicated to turning hope into reality. Every researcher, nurse, doctor, administrative professional or IT specialist brings his or her unique creativity and talent to the fight against cancer, diabetes and other life-threatening illnesses. Whether your interest is in the clinical, business, science or support service area, at City of Hope you will collaborate with the best and brightest colleagues, be challenged by engaging tasks and impact the lives of many people.