Enterprise Account Manager

Key Responsibilities:

• Own and manage engagement for Global Strategic and Key accounts, ensuring programme success and maximizing GRAVTY adoption. - Act as a trusted advisor to senior client stakeholders, aligning their business objectives with GRAVTYs capabilities. - Develop and execute strategic account plans, ensuring alignment with LJIs Client Engagement OKRs. - Drive governance, executive alignment, and client advocacy, ensuring long-term partnerships. - Oversee governance models to ensure all client requests, program roadmaps, and deliverables remain on track. - Work cross-functionally with Client Delivery, Product, and Sales to ensure seamless execution. - Monitor performance metrics such as resource allocation, contract adherence, and project velocity. - Drive AI and product expansion, positioning GRAVTY as an essential platform for client success. - Identify and address gaps in client engagement strategies, ensuring a proactive approach to risk and opportunity. - Influence the product roadmap based on client insights and market trends. Qualifications Required:

• 8+ years in Client Engagement, Account Management, or Client Services, ideally within loyalty, SaaS, or technology-driven industries. - Proven ability to align client needs with commercial objectives, driving NRR, CLTV growth, and AI adoption. - Experience managing C-level and senior stakeholders, with strong influencing skills. - Experience or familiarity with project management methodologies such as Agile, SAFe, and SCRUM. - Ability to manage competing priorities, ensuring focus on strategic objectives. - A confident and articulate communicator who can build trust and credibility with both mid-level and senior stakeholders within client organizations. - Strong ability to manage complex client relationships, ensuring alignment between LJIs solutions and client business objectives. - Adept at navigating cross-functional discussions, collaborating with internal teams such as Client Delivery, Product, and Engineering to ensure seamless execution. - Proactive in identifying potential risks or concerns, ensuring that issues are addressed before they escalate. - A highly motivated, independent thinker who takes initiative and ownership of client engagements without needing constant direction. - Comfortable working in a fast-moving, high-growth SaaS environment, balancing multiple priorities while maintaining strategic focus. - Ability to assess challenges critically, offering practical, data-driven solutions that drive results for both the client and LJI. - Proactively seeks out efficiencies and process improvements, ensuring that account management remains structured and effective. - Resilient in managing client demands, internal challenges, and operational hurdles, ensuring that momentum is sustained across all client interactions. Role Overview: Loyalty Juggernaut (LJI) is a pioneer in cloud-native loyalty and customer engagement, driving innovation and impact in the loyalty ecosystem. Their GRAVTY platform is the world's first autonomous loyalty solution designed for limitless scalability and hyper-personalization. They cater to diverse industries such as Airlines, Airports, Retail, Hospitality, Banking, Telecom, and Insurance. Key Responsibilities: