Analyst, Operations and Billing

About this role We are seeking a highly disciplined, detail-oriented, and industrious Analyst to join our SpiderRock Advisors Operations and Billing team. The successful candidate will support daily, monthly, quarterly, and annual billing processes across our Options Overlay Business, ensuring accuracy and efficiency in all tasks. This role requires strong analytical skills, excellent communication abilities, and a commitment to operational excellence. You will play a crucial role in enhancing our billing operations and contributing to the overall success of our team. Key Responsibilities: Support daily, monthly, quarterly, and annual billing processes within the team's service-level agreement by following established procedures and policies. Ensure the accurate mass generation of client invoices each week and in bulk each quarter, as well as the correct debiting of all associated client accounts. Provide exceptional, personalized service to external partners, ensuring their needs are met with the highest level of attention and care. This includes proactive communication, timely resolution of issues, and a commitment to exceeding their expectations. Monitor, escalate, and proactively manage the accounts receivable process, ensuring the timely collection and reconciliation of any outstanding funds owed to the firm. Act as a deep subject matter expert by leading discussions, providing solutions, and driving operational excellence. Identify and lead operational improvement opportunities that reduce risk, increase efficiency and controls, achieve scalability for the SpiderRock Advisors Billing team, and ultimately improve client experience. Support various projects, including automation/standardization efforts and the evolution of standard deliverables. Lead initiatives to improve our operating model by collaborating with internal business and technology partners, ensuring continuous enhancement of processes and systems. Learn and master multiple systems to understand their functionalities and work towards consolidating workflows. This includes identifying overlaps, streamlining processes, and ensuring seamless integration to enhance overall efficiency and productivity. Continuously seek to learn and understand how our responsibilities and processes integrate into the broader BlackRock and SMA Solutions business model. Recognize the impact of our decisions on our clients and other areas within the firm. Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field with a keen interest in client service and operational excellence 1-3 years of related experience Proven ability to manage multiple priorities effectively and deliver high-quality results in a fast-paced environment Adaptable to tight deadlines and shifting priorities with ease, ensuring consistent performance and excellence Demonstrated emotional ownership, showing a commitment to taking responsibility for tasks and outcomes, and a dedication to client success and team collaboration Ability to work independently and as part of a team Intermediate to advanced level data analytic skills such as SQL and Excel, a strong interest in and capability for learning new applications and technical skills Excellent attention to detail, organizational, and time management skills Experience with Oracle or other financial systems is a plus Strong communication skills, both written and verbal Preferred Skills: Experience in billing or accounts receivable Knowledge of SMA (Separately Managed Accounts) operations Familiarity with financial data entry and reconciliation processes For Chicago, IL Only the salary range for this position is USD$76,000.00 - USD$90,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law. BlackRock's purpose is to help more and more people experience financial well-being. As a global investment manager and a leading provider of financial technology, our clients—from grandparents, doctors, and teachers to large institutions—turn to us for the solutions they need when planning for their most important goals. People join our firm from around the world to gain real-world experience while making an impact. 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