Customer Service Representative with Italian & Spanish

The Alpega Group is looking for a Customer Service Representative (Italian & Spanish). This role will be part of the operations organization in Alpega. Customer Assistance

• Respond to customer inquiries via phone and email. - Provide guidance on how to use the platform and its features. - Answer questions related to processes, workflows, and documentation. Issue Resolution

• Troubleshoot product issues and technical problems. - Identify root causes and escalate bugs or complex issues when necessary. - Follow up with customers to ensure issues are resolved. Operational Support

• Assist customers with operational questions related to their daily use of the platform. - Help maintain smooth customer operations by resolving platform-related obstacles. WHAT WE LOOK FOR IN YOU

• Previous experience working in customer service is ideal but not mandatory. - Native Italian

• Fluent in English/Spanish

• Willingness to learn and grow

• Curious and can-do attitude

• Resourceful and highly motivated, with a focus on client satisfaction. - Team player able to build good relationships across functions and collaborate to achieve shared goals. - High accuracy and attention to detail standards

WHAT WE OFFER YOU

• Temporary contract (sick leave replacement)
• Work model: hybrid with 3 days in the office
• Grow and learning opportunities in an international environment. - The possibility to work in a team, but also to work independently. - An excellent career opportunity at a leading player in transportation management software. We help each other because #bettertogether. Learn more about Life at Alpega