Posted Mar 17, 2026
The Alpega Group is looking for a Customer Service Representative (Italian & Spanish). This role will be part of the operations organization in Alpega. Customer Assistance
Respond to customer inquiries via phone and email. - Provide guidance on how to use the platform and its features. - Answer questions related to processes, workflows, and documentation. Issue Resolution
Troubleshoot product issues and technical problems. - Identify root causes and escalate bugs or complex issues when necessary. - Follow up with customers to ensure issues are resolved. Operational Support
Assist customers with operational questions related to their daily use of the platform. - Help maintain smooth customer operations by resolving platform-related obstacles. WHAT WE LOOK FOR IN YOU
Previous experience working in customer service is ideal but not mandatory. - Native Italian
Fluent in English/Spanish
Willingness to learn and grow
Curious and can-do attitude
Resourceful and highly motivated, with a focus on client satisfaction. - Team player able to build good relationships across functions and collaborate to achieve shared goals. - High accuracy and attention to detail standards
WHAT WE OFFER YOU
Our commitment to you
The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work.
If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.
Good luck with your application! We look forward to hearing from you.
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