Senior Product Manager, Merchant Experiences

Define and execute the multi-year strategy for Narvar's core platform and shared services, aligning with product, engineering, and business goals. - Own the roadmap and development for Narvar’s platform services powering business user experiences, (e.g., governance, globalization, entitlements, workflows, business logic, upsell & growth, etc.)

Champion a world-class experience creation platform for merchants, ensuring our services are powerful, scalable, and easy to build with. - Partner closely with product teams to understand their customer needs, ensuring your platform roadmap delivers foundational services that directly enable their success. - Drive the adoption of platform services across all product-engineering teams, measuring impact and iterating based on feedback. - Champion obsession for your customers (internal developers, merchant-facing teams, and end-consumers) through deep research, data analysis, and partnership. - Track and prioritize measurable outcomes for platform adoption, performance, reliability, and business value. What You'll Gain

Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world’s biggest names in retail. - Leadership in building the core platform that will power Narvar's next generation of products. - Work in a high-impact space that directly accelerates the entire engineering organization. What we're looking for

6+ years of product management experience, with a significant focus on enterprise platform products and business users at a high-scale B2B SaaS company. - Obsessed with and experienced in building exceptional enterprise user experiences; you have a natural product sense for business user needs and workflows. - Track record of building shared services (e.g., business logic, experimentation, workflow management) and successfully driving their adoption across multiple internal engineering teams. - 4+ years in e-commerce

Demonstrated ability to align conflicting stakeholder goals and drive consensus on a centralized platform strategy. - Experience managing products with complex constraints (Localization, RBAC) while maintaining a seamless user experience. - Bachelor’s degree in Computer Science, Engineering, or equivalent technical experience; You are comfortable discussing API schemas, service structure, and data models with engineers. Advanced degree a plus. Bonus points

Experience integrating LLMs or AI agents into B2B workflows. - Experience with product-led growth mechanics in an enterprise setting. - Experience in B2B or B2B2C retail technology or eCommerce