Aria Filtra Customer Service Manager

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. At Trojan Technologies, you have the power to make it possible. Trojan Technologies, a Veralto company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications. When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world's vital water resources, and where you'll have the power to deepen your skillset, own your ambition, and fuel your career growth. Reporting to the Senior Manager, Customer Service, the Customer Service Manager is responsible for leading and developing a high-performing customer service team while driving operational excellence and continuous improvement across the end-to-end customer experience. This position is part of the Customer Service department located in London, Ontario, Canada and will be hybrid. In this role, a typical day will look like: Lead, coach, and develop a customer service team to handle increasingly complex customer needs and deliver high-quality outcomes Partner cross-functionally with Sales, Technical Support, Operations, Supply Chain, and Finance to ensure seamless end-to-end customer experience Analyze customer and operational data (e.g., CHI, CSAT, team performance metrics) to identify trends, prioritize actions, and drive continuous improvement Own execution of order-to-delivery processes, ensuring prioritization, accuracy, and on-time delivery to customers Drive team performance against KPIs for productivity, quality, and opportunistic sales through daily management and standard work Identify and implement process improvements using structured problem-solving, visual management, and countermeasures Lead and support change initiatives, including adoption of new processes, tools, and ways of working The essential requirements of the job include: Bachelor's degree or post-secondary education in a related discipline 5+ years of customer-facing experience with progressive responsibility in a service, operations, or industrial environment 2+ years of people leadership experience, including direct supervision of a team Demonstrated experience managing order-to-delivery or order management processes in a complex environment Proven ability to analyze operational/customer data and drive measurable process improvements Experience working cross-functionally with multiple business functions (e.g., Sales, Operations, Supply Chain) to resolve customer issues Trojan Technologies is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way. Apply Insights – Listen to stakeholders, apply critical thinking, and cultivate breakthrough operational results. Instill Trust – Act with integrity, transparency, and accountability. Deliver Results – Translate strategy into execution, champion continuous improvement, and drive sustainable outcomes. Win as a Team – Promote collaboration, empower diverse perspectives, and foster inclusion and well‑being. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Thank you for your interest. Please read our Applicant Data Privacy Notice carefully here.