Patient Care Coordinator (Waco, TX)

Ennoble Care fosters an integrated, respectful culture that values accountability, meaningful impact, and long-term professional growth based on performance and organizational needs.

KEY RESPONSIBILITIES

• Coordinate and manage patient care activities through Ennoble Care’s electronic medical record (EMR) system, supporting continuity of care and positive patient outcomes
• Support day-to-day clinical workflows by assisting with referrals, laboratory orders and follow-up, medication refill requests, durable medical equipment (DME) coordination, and other care coordination tasks
• Maintain frequent communication with patients, providers, families, and interdisciplinary teams to address patient needs, resolve barriers to care, and ensure timely follow-up
• Document all patient interactions accurately and communicate changes in condition, concerns, or urgent matters promptly to the appropriate clinical team members
• Demonstrate professionalism, empathy, strong organizational skills, and excellent customer service while effectively managing multiple priorities in a fast-paced environment
• Utilize EMR systems, secure email, Microsoft Office, telephone systems, and other office technology while contributing positively to daily operations and team collaboration

QUALIFICATIONS

• Legally authorized to work in the United States of America
• Active Medical Assistant (MA/CMA) certification required or comparable clinical credential with at least one year of clinical experience
• Strong knowledge of: Healthcare terminology, diagnoses, medications, patient care coordination principles, and clinical workflows
• Highly preferred: Experience supporting providers, coordinating patient care, and/or working in a medical office/family practice setting
• Comfortable spending a significant portion of the day on the phone communicating with patients/families and care teams
• Demonstrates professionalism, compassion, empathy, and exceptional customer service with a patient-centered approach
• Strong organizational, documentation, and time-management skills with the ability to multitask and manage multiple priorities in a fast-paced environment
• Professional communication skills across phone, email, Microsoft Teams, and in-person interactions
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel, and comfortable learning new technologies and EMR systems
• Ability to adapt positively to change, work collaboratively as part of a team, and continuously learn new skills
• Must be able to work full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. CST, on-site/in-office in Waco, Texas
• No weekends, evenings, nights, or on-call requirements
• Seven (7) company-paid holidays annually
• Must successfully complete a background check and drug screen

We appreciate your interest in joining Ennoble Care,

where To Care is an Honor❤️

#brown

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. - Paid Time Off
• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!