Retail Business Analyst (Senior)

Qualifications required for this role include:

• Minimum 5 years of experience in Retail, with strong stakeholder management and exposure across support, enhancements, and project delivery

• 8-10 years of experience as a Business Analyst/Functional Consultant

• Strong experience in Retail/Wholesale domain

• Deep understanding of end-to-end retail processes

• Hands-on experience in requirement documentation (BRD, FRD, user stories)

• Experience in AMS support + project delivery environments

• Strong stakeholder management and communication skills

• Experience in UAT, defect management, and release support

• Knowledge of MDM/PIM concepts and retail data flows Good-to-have skills for this role include experience with Oracle Retail modules or similar retail platforms, exposure to eCommerce platforms and digital commerce flows, understanding of system integrations (ERP, POS, Supply Chain systems), familiarity with Agile/Scrum methodologies, basic knowledge of SQL or data analysis tools, and experience working in large enterprise retail transformations. Experience:

• 8-10 Years of experience as a Business Analyst

• Extensive experience in the Retail and Wholesale industry, with a deep understanding of retail operations and customer engagement In this role, you will be expected to turn meaningful insights into action as an owner at CGI. You will benefit from ownership, teamwork, respect, and belonging. Your work will create value, and you will have the opportunity to develop innovative solutions, build relationships, and access global capabilities to scale your ideas. CGI supports your career growth and well-being, providing opportunities to deepen your skills and broaden your horizons. Come join CGI, one of the largest IT and business consulting services firms in the world. As a Sr Business Analyst/Functional Consultant specializing in Retail and E-commerce, your role will involve collaborating with clients and development teams on various initiatives spanning Marketing, E-Commerce, Core Retail, Supply Chain, and Merchandising applications. Your responsibilities will include:

• Working closely with business users to understand, refine, and document functional requirements, process gaps, and enhancement needs

• Supporting AMS and AD initiatives across E-commerce, Core Retail, Supply Chain, MDM/PIM, and Merchandising Applications

• Providing a strong understanding of core retail processes such as merchandising, pricing, promotions, inventory, replenishment, order management, store operations, and e-commerce fulfillments

• Acting as the bridge between business, delivery, and technology teams for incidents, change requests, and project enhancements

• Preparing and managing BRD/FRD, user stories, process flows, functional specifications, and test scenarios

• Supporting production issues, functional analysis, defect triage, UAT, and release validation across AMS engagements

• Bringing experience in Oracle Retail modules/retail platforms, MDM concepts, and integration touchpoints with upstream/downstream systems

• Demonstrating strong stakeholder communication, retail domain knowledge, and the ability to work in KTLO + enhancement + project delivery environments

• Contributing to peak sales and trading event support by helping validate business readiness, mo