Principal Customer Success Manager, Enterprise
Posted May 21, 2026
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Principal Customer Success Manager, you own and lead a portfolio of highly strategic Enterprise accounts (2,501+ employees), driving executive alignment, long-term value realization, and durable net revenue retention. You operate as a senior security advisor to CISOs and executive leadership teams, aligning 1Password’s Extended Access Management strategy to customers’ broader Identity and Access Management, Zero Trust, and enterprise security frameworks. You influence multi-year account strategy, shape complex renewals and expansions, and serve as a thought partner internally and externally. In addition to portfolio ownership, you elevate Customer Success practices through mentorship, strategic initiatives, and cross-functional leadership. This is a remote opportunity within Canada and the US.