Help Desk

VISA REQUIREMENT

Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position. SALARY & BENEFITS

Salary commensurate with experience. Eleven (11) days paid vacation in the first year, increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, and retirement payment system. PRIMARY RESPONSIBILITIES

• Provide Level 1 (L1) IT support for end users (students / staff / faculty) with inquiries/requests ranging from but not limited to end user account access, campus network connectivity, office/classroom workstations and audio-visual equipment
• Log and monitor work orders via ticket system for requests/inquiries received via phone call, chat, emails and walk-ins
• Setup desktop PCs or Mac workstations in classrooms and offices (imaging, software installation)
• Provide audio-visual equipment support for classes or university events
• Contact local vendors for parts ordering, office IT equipment repair
• Create and update knowledge base, user manuals for information sharing
• Manage and facilitate IT equipment rentals
• Experience programming in Python, Bash, SQL
• IT tasks and projects assigned by management

QUALIFICATIONS AND EXPERIENCE

• Business-level communication skills both English and Japanese (spoken and written). Fluent Japanese is preferred
• Experience troubleshooting Windows and/or MacOS environments
• Experience supporting Microsoft Office applications
• Basic knowledge and experience supporting network connectivity trouble shooting
• Experience supporting office equipment such as printers
• Strong problem-solving skills and customer service skills
• Self-motivated, proactive, and able to work effectively in a team environment