We're looking for our first Client Solutions Engineer to join our team in New York. As a Client Solutions Engineer, you’ll be the critical bridge between Product and Customer teams. You’ll align Omnea’s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement. You’ll work directly with some of the world’s leading tech companies (like Spotify, TeamViewer, McAfee, Pleo, and more), helping them unlock the full potential of Omnea. This is a unique opportunity to join Omnea at a pivotal moment in our journey, scaling alongside a world-class team and making an outsized impact on our customers and product. ## What You Can Expect
Be part of the “SWAT Team” for complex solutions at Omnea.
You’ll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You’ll also assist the Commercial team by rapidly creating solutions for sophisticated demos. - Serve as our first line of defense for customer requests and issues.
You'll provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base. You’ll help own Customer Experience, managing the delivery and prioritisation of Eng support tickets. -
Be the vital link between our customers and the product roadmap.
You'll collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development. This involves working closely with them to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by a thorough analysis of Customer asks. You'll also assist with writing Product tickets to define engineering requirements and manage their delivery. - Become the go-to source of knowledge about the Omnea product within the company.
You'll accurately and diligently record observations and thought processes to maintain a deep understanding of Omnea’s architecture, setup, and capabilities - allowing you to effectively communicate with both technical and non-technical audiences, internally and externally. - Create the “source code” for doing thingsexcellentlyin our team.
You’ll lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do. This includes helping develop and refine the Omnea Knowledge Repository, managing our Product Accreditation, and creating Customer Training/Support materials. You’ll also produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation). ## A few things to note:
We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here
We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here
We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!
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