Customer Support Manager

About Profitero+:

Profitero+ is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 70 million products daily, across 700 retailers and 50 countries, helping brands optimize search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero+ as a source of data for their stories. Now’s an exciting time to join our fast-growth business. Location: Hybrid role based in Shanghai, China - Remote

Languages: Fluent written and spoken in English

Applicants must already possess the legal right to work in China. Visa sponsorship is not available for this position. What you'll do:

• Act as the voice of clients to convey insights / interpretations of clients’ requests to the product and engineering teams and provide assessments in order to collaborate with the internal teams to work out the best way to address clients’ demands. - Field technical issues from Profitero+ clients. - Be an expert in Profitero+ data maintenance processes and Profitero+’s eCommerce platform
• Solve for unique problems and requests and provide guidance to clients on how best to organize and maintain their data. - Monitor Zendesk queue and ensure timely actioning of tickets

Who you are:

• You have strong client facing experience or up to 3 years of experience
• You have experience working with ticketing systems such as Zendesk or Jira