System Development Engineer I, Catalog Engineering Service Support

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition. You will be part of Catalog Services Support Team under Catalog Support and Programs (CSP) in ASCS Org. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of ASCS team, you’ll play a key role in driving Amazon’s business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues. You will build tools to improve operational efficiency. This role requires an individual with excellent System/Tool coding abilities along with AWS services understanding. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with Engineering team to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data. To meet these challenges we are looking for passionate, talented and super-smart System Development Engineers. We are looking of people who innovate, love coding & solving hard problems and never take no for an answer. Our engineers are top-notch engineers, who work hard, have fun and make history. Key job responsibilities