Specialty Scheduling Coordinator (Solid Organ Transplant)

Why M Physicians? The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women's Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need. What you will do as a Specialty Scheduling Coordinator: Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely manner Secures information pertinent to the patient visit Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance coverage Collaborates with multiple supervisors, managers, operations directors and service line leaders Works closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframe Documents scheduling and/or referral process in Epic and documents returned calls by date, time and method Communicates verbal and written information in clear, concise, accurate, and timely manner What you will need: High School diploma or GED 1 year experience in patient scheduling and registration in a healthcare setting 2 - 3 years of strong customer service experience Excellent phone management and organizational skills Strong attention to detail and organizational skills Location: At this time, this position will be working remote (MN residents only) Hours: 40 hours/week, Monday - Friday, 8:30 AM - 5:00 PM Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more! Compensation: 21.62 - 31.35 USD Hourly At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance. University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond. Join us on a mission to advance medicine. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Company Overview: At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. We are committed to fostering an environment of diversity, inclusiveness, equal opportunity, and respect for the similarities and differences in our organization and communities we serve. M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond. Employment Update: As an organization deeply rooted in our community, it's our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors. We take our obligation to care for our patients seriously. That is why University of Minnesota Physicians (M Physicians) is requiring all employees, providers, learners and volunteers to receive both an annual flu vaccination and a COVID-19 vaccination unless a reasonable accommodation or exemption is granted.